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Customer portal feedback

We value your feedback because it makes us better.

We want to hear your feedback about our customer portal. By giving us feedback, we are able to make changes to improve your experience!

Please do not include sensitive personal information such as credit/debit card number or medical information. If you need assistance that is not related to your experience, please visit Contact Us. By completing this survey, you accept our Terms of Use and Privacy Policy.

1. Overall, how satisfied are you with your experience on The Concord Group customer portal?

	0	1	2	3	4	5	6	7	8	9	10
Not at all satisfied	0	1	2	3	4	5	6	7	8	9	10	Extremely satisfied

2. Why are you visiting the customer portal today? (select all that apply)

Make a payment
View policy information
View/print proof of insurance
Switch paperless options
Edit your contact information
Find your agent's contact information
Find The Concord Group contact information
Other Please enter an 'other' value for this selection.

3. Did you accomplish what you wanted to do on our customer portal?

4. Which device do you use most often when accessing our customer portal?

Please enter an 'other' value for this selection.

5. Do you have additional feedback to help us improve your experience on our customer portal?