Support Services Arena Survey

1. Have you purchased a gaming system in the past 24 months? *This question is required.

2. How much does gaming have an impact on your PC purchases? *This question is required.

2. In a typical week, how many hours do you spend playing games on your PC (desktop or laptop)? *This question is required.

2. Which of the following computer brands did you buy and do you currently use for gaming within the past 24 months? (Please select all that apply.) *This question is required.

2. Which of the following best describes the price range you spent on your most recent gaming PC? (USD) *This question is required.

2. Thinking about the device you purchased within the last 24 months for gaming, did you purchase Support services (Ex. Warranty, Extended warranty, and/or Accidental Damage) for this device?
*This question is required.

2. How important are the following benefits to you? Please RANK order, 1 being the most important and 11 being least important *This question is required. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4	5	6	7	8	9	10	11
Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years.	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 1 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 2 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 3 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 4 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 5 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 6 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 7 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 8 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 9 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 10 out of 11	Rank Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years. as 11 out of 11
A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase.	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 1 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 2 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 3 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 4 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 5 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 6 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 7 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 8 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 9 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 10 out of 11	Rank A return policy that guarantees I can exchange my device for a new PC, not a refurbished one, in the event of a hardware issue in the first 90 days after purchase. as 11 out of 11
The ability to carry-in your device to a near-by service center for support and repair services.	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 1 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 2 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 3 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 4 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 5 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 6 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 7 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 8 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 9 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 10 out of 11	Rank The ability to carry-in your device to a near-by service center for support and repair services. as 11 out of 11
Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails.	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 1 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 2 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 3 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 4 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 5 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 6 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 7 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 8 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 9 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 10 out of 11	Rank Extended battery service (typically not standard) which would enable me to receive a new battery in the event my original battery fails. as 11 out of 11
Data migration service that helps me transfer my profile and data from my old device to my new one	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 1 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 2 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 3 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 4 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 5 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 6 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 7 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 8 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 9 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 10 out of 11	Rank Data migration service that helps me transfer my profile and data from my old device to my new one as 11 out of 11
Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance.	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 1 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 2 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 3 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 4 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 5 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 6 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 7 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 8 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 9 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 10 out of 11	Rank Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance. as 11 out of 11
PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance.	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 1 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 2 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 3 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 4 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 5 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 6 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 7 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 8 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 9 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 10 out of 11	Rank PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance. as 11 out of 11
A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 1 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 2 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 3 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 4 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 5 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 6 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 7 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 8 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 9 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 10 out of 11	Rank A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box as 11 out of 11
The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards.	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 1 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 2 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 3 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 4 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 5 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 6 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 7 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 8 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 9 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 10 out of 11	Rank The ability to earn loyalty points (Ex. ARP) which I can use for exclusive discounts and rewards. as 11 out of 11
Tech Support for peripherals and accessories manufactured by any vendor.	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 1 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 2 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 3 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 4 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 5 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 6 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 7 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 8 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 9 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 10 out of 11	Rank Tech Support for peripherals and accessories manufactured by any vendor. as 11 out of 11
Accidental damage protection.	Rank Accidental damage protection. as 1 out of 11	Rank Accidental damage protection. as 2 out of 11	Rank Accidental damage protection. as 3 out of 11	Rank Accidental damage protection. as 4 out of 11	Rank Accidental damage protection. as 5 out of 11	Rank Accidental damage protection. as 6 out of 11	Rank Accidental damage protection. as 7 out of 11	Rank Accidental damage protection. as 8 out of 11	Rank Accidental damage protection. as 9 out of 11	Rank Accidental damage protection. as 10 out of 11	Rank Accidental damage protection. as 11 out of 11

2. How likely would you be to pay for each of the following support services, with 5 being very likely and 1 being not at all likely? *This question is required.

Space Cell	1. Not at all likely	2. Not Likely	3. Neutral	4. Likely	5. Very likely
Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years.	Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years.: 1. Not at all likely	Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years.: 2. Not Likely	Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years.: 3. Neutral	Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years.: 4. Likely	Gaming hardware with support as a service, which would enable me to automatically upgrade my PC with it’s support service every two years.: 5. Very likely
The ability to carry-in your device to a near-by service center for support and repair services.	The ability to carry-in your device to a near-by service center for support and repair services.: 1. Not at all likely	The ability to carry-in your device to a near-by service center for support and repair services.: 2. Not Likely	The ability to carry-in your device to a near-by service center for support and repair services.: 3. Neutral	The ability to carry-in your device to a near-by service center for support and repair services.: 4. Likely	The ability to carry-in your device to a near-by service center for support and repair services.: 5. Very likely
Extended battery service ((typically not standard) which would enable me to receive a new battery in the event my original battery fails	Extended battery service ((typically not standard) which would enable me to receive a new battery in the event my original battery fails: 1. Not at all likely	Extended battery service ((typically not standard) which would enable me to receive a new battery in the event my original battery fails: 2. Not Likely	Extended battery service ((typically not standard) which would enable me to receive a new battery in the event my original battery fails: 3. Neutral	Extended battery service ((typically not standard) which would enable me to receive a new battery in the event my original battery fails: 4. Likely	Extended battery service ((typically not standard) which would enable me to receive a new battery in the event my original battery fails: 5. Very likely
Data migration service that helps me transfer my profile and data from my old device to my new one	Data migration service that helps me transfer my profile and data from my old device to my new one: 1. Not at all likely	Data migration service that helps me transfer my profile and data from my old device to my new one: 2. Not Likely	Data migration service that helps me transfer my profile and data from my old device to my new one: 3. Neutral	Data migration service that helps me transfer my profile and data from my old device to my new one: 4. Likely	Data migration service that helps me transfer my profile and data from my old device to my new one: 5. Very likely
Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance.	Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance.: 1. Not at all likely	Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance.: 2. Not Likely	Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance.: 3. Neutral	Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance.: 4. Likely	Predictive and Proactive PC health checks that utilize a tool to assess my PC health, and then tells me which actions to take to optimize my PC for peak gaming performance.: 5. Very likely
PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance.	PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance.: 1. Not at all likely	PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance.: 2. Not Likely	PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance.: 3. Neutral	PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance.: 4. Likely	PC optimization services that include access to a support engineer who can help me optimize my PC for peak gaming performance.: 5. Very likely
A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box	A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box: 1. Not at all likely	A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box: 2. Not Likely	A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box: 3. Neutral	A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box: 4. Likely	A PC health check that is shared with me before my PC is shipped from the factory, so I know my new PC will be in peak condition out of the box: 5. Very likely
Tech Support for peripherals and accessories manufactured by any vendor.	Tech Support for peripherals and accessories manufactured by any vendor.: 1. Not at all likely	Tech Support for peripherals and accessories manufactured by any vendor.: 2. Not Likely	Tech Support for peripherals and accessories manufactured by any vendor.: 3. Neutral	Tech Support for peripherals and accessories manufactured by any vendor.: 4. Likely	Tech Support for peripherals and accessories manufactured by any vendor.: 5. Very likely
Accidental damage protection.	Accidental damage protection.: 1. Not at all likely	Accidental damage protection.: 2. Not Likely	Accidental damage protection.: 3. Neutral	Accidental damage protection.: 4. Likely	Accidental damage protection.: 5. Very likely