We've detected that Javascript is not enabled. It is required for an optimal survey taking experience.
Please check your browser's settings and make sure Javascript is turned on. Learn how to enable Javascript.

Skip survey header

UPS from PayPal Shipping Form

UPS from PayPal Shipping Form

Please fill out all fields below for your UPS inquiry and we'll take care of the rest.

Please provide the email associated with your PayPal Shipping account: *This question is required. (This will help us link your inquiry to your Support ticket) This question requires a valid email address.

1. Please provide your contact name. *This question is required.

2. Please provide your contact information *This question is required.

Company Name

3. Please provide your contact information: *This question is required.

Company Phone Number

4. Please provide your contact information: *This question is required.

Email address or fax

Shipment Tracking Number *This question is required.

New address *This question is required. Please provide the address that the shipment should be routed to

I am looking to file a _____. *This question is required.

Please provide your complete address: *This question is required.

Please provide Consignee/Recipient Company Name: *This question is required.

Company Name

Please provide Consignee/Recipient Contact Name *This question is required.

Contact Name

Please provide Consignee/Recipient Phone Number *This question is required.

Phone Number

Please provide Consignee/Recipient Email Address *This question is required.

Email Address

Please provide consignee's/recipient's complete address: *This question is required.

Shipment/Package information: *This question is required.

Tracking Number

Shipment/Package information: *This question is required.

Package Weight

Shipment/Package information: *This question is required.

Number of Items Missing/Damaged

Cost per item *This question is required.

Shipment/Package information: *This question is required.

Value of Missing/Damaged Items

Shipment/Package information: *This question is required.

Invoice/Order Number

Detailed description of the goods: *This question is required. (size, brand, color, model number, etc.)

Has a replacement package been shipped? *This question is required.

Please provide the replacement shipments's tracking number: *This question is required.

Do you plan on shipping a replacement package? *This question is required.

Do you have pictures of the damaged item? *This question is required.

Please upload seven specific photos.

For this first file, upload a photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).

Maximum upload size of 1MB per file and a maximum of 1 file

*This question is required.

File: {{filename}} delete

Upload a photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
Maximum upload size of 1MB per file and a maximum of 1 file *This question is required.

File: {{filename}} delete

Upload a close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).
Maximum upload size of 1MB per file and a maximum of 1 file *This question is required.

File: {{filename}} delete

Upload a close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on at bottom flap on the outside of the corrugated cardboard box.
Maximum upload size of 1MB per file and a maximum of 1 file *This question is required.

File: {{filename}} delete

Upload a two photos displaying all six sides of the package.
This first photo should display the top and two sides of the package.
Maximum upload size of 1MB per file and a maximum of 1 file for each *This question is required.

File: {{filename}} delete

Second of the two photos displaying all six sides of the package.
This second photo should display the bottom and the opposite sides of the package.
Maximum upload size of 1MB *This question is required.

File: {{filename}} delete

Upload a photo of dimensions of the box including the package height, length, and width provided in the body of the email.
Maximum upload size of 1MB *This question is required.

File: {{filename}} delete