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UPS from ShipWorks Form

UPS from ShipWorks

Please fill out all fields below for UPS from ShipWorks inquiry and we'll take care of the rest.
This question requires a valid date format of MM/DD/YYYY.
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(This will help us link your inquiry to your ShipWorks Support ticket) This question requires a valid email address.
This may be your fax, preferred contact email, or the same email address as the one associated with your account.
UPS charges a fee to reroute shipments. That fee will be deducted from your ShipWorks balance. Do you still want to reroute this shipment? *This question is required.
(For pickups, please provide the tracking numbers for all of the shipments included)
7. For this shipment reroute, do you want to use UPS Hold for Pickup?If so, UPS will hold the shipment at the nearest access point.
This name must match the name on their ID.
This question requires a valid number format.
Please provide the address that the shipment should be routed to
Return to Sender: Is this your Return to Sender address? *This question is required.
Are both the contents and packaging available for inspection as they were delivered? *This question is required.
Please select repair items or replace items: *This question is required.
Complete and Detailed Description of the Damaged or Missing Merchandise. Be as specific as possible when providing merchandise descriptions, including but not limited to, product name, brand name, serial numbers, size, color, and quantity. *This question is required.(All fields are required.  Enter 'NA' when not applicable.)
Did the package contain personal medical items? *This question is required.
Has a replacement package been shipped? *This question is required.
Do you plan on shipping a replacement package? *This question is required.
Do you have pictures of the damaged item? *This question is required.
Please upload seven specific photos. 1 of 7:

For this first file, upload a photo showing the damaged merchandise, inside the original box, with all of the original cushioning or void fill.

This picture should show the placement of the merchandise and packaging inside the box.
Maximum upload size of 1MB per file and a maximum of 1 file.
2 of 7: Upload a photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) 
Maximum upload size of 1MB per file and a maximum of 1 file
3 of 7: Upload a close-up photo of the shipping label with its tracking number.Please zoom in enough to read the Shipment Tracking Number (Starts with 1Z).
Maximum upload size of 1MB per file and a maximum of 1 file
4 of 7: Upload a close-up photo of the Box Manufacturer’s Certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.

The BMC is generally found on at bottom flap on the outside of the corrugated cardboard box. 
(BMC sample image source: IQSdirectory.com)The BMC is generally found on at bottom flap on the outside of the corrugated cardboard box.

(BMC sample image source: IQSdirectory.com)
Maximum upload size of 1MB per file and a maximum of 1 file.
5 of 7: Upload two photos. Their combined views will display all six sides of the package.
This first photo should display the top and two sides of the package.


Maximum upload size of 1MB per file and a maximum of 1 file for each
6 of 7: Second of the two photos displaying all six sides of the package.
This second photo should display the bottom and the two sides of the package opposite from the first photo.

Maximum upload size of 1MB
7 of 7: Upload a photo of dimensions of the box including the package height, length, and width provided in the body of the email.
Maximum upload size of 1MB
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