UPS from ShippingEasy Form

Please fill out all fields below for UPS from ShippingEasy inquiry and we'll take care of the rest.

1. Today's Date: *This question is required. This question requires a valid date format of MM/DD/YYYY.

calendar

Please provide the email address associated with your ShippingEasy account *This question is required. (This will help us link your inquiry to your ShippingEasy Support ticket) This question requires a valid email address.

2. Please provide your contact name *This question is required.

3. Please provide your contact information *This question is required.

Company Name

4. Please provide your contact information: *This question is required.

Company Phone Number

5. Please provide your contact information: *This question is required. This may be your fax, preferred contact email, or the same as the one associated with your account.

Email address or fax

Please provide your complete address: *This question is required.

I am looking to: *This question is required.

Shipment Tracking Number (Starts with 1Z) *This question is required.

Shipment/Package information: *This question is required.

Order Number

6. For my claim, I am looking to file a _____. *This question is required.

Please upload an invoice for this order. UPS requires this invoice to process claims. *This question is required.

File: {{filename}} delete

Please provide the Contact Name for the Consignee/Recipient. *This question is required.

Contact Name

Please provide the Company Name for the Consignee/Recipient: *This question is required.

Company Name

Please provide the Email Address of the Consignee/Recipient. *This question is required.

Email Address

Please provide the Phone Number of the Consignee/Recipient. *This question is required.

Phone Number

Provide the full name of the person who will be picking up the shipment. This name must match the name on their ID. *This question is required.

Provide the contact phone number of the person who will pick up the Hold for Pickup shipment. *This question is required. This question requires a valid number format.

New Address to Reroute Shipment *This question is required. Please provide the new address where you want to reroute the shipment.

Provide the full return address for the Return to Sender shipment. *This question is required.

Please select the service used. If you do not see your service listed as an option, it is not eligible for UPS Guaranteed Service Refund *This question is required.

Drop-Off Location: Please provide the exact address where this shipment was originally given to UPS.

*This question is required.

Please provide a complete address for the Consignee/Recipient: *This question is required.

What best describes the issue with the package? *This question is required.

Shipment/Package information: *This question is required.

Tracking Number

Shipment/Package information: *This question is required.

Package Weight

Shipment/Package information: *This question is required.

Number of Items Missing/Damaged

Shipment/Package information: *This question is required. Cost Per Item

Shipment/Package information: *This question is required.

Total Value of Missing/Damaged Items

Complete and Detailed Description of the Damaged or Missing Merchandise. Be as specific as possible when providing merchandise descriptions, including but not limited to, product name, brand name, serial numbers, size, color, and quantity. *This question is required.Please tell us what was in this shipment. Include model#, serial#, part#, SKU, brand, quantity, color, size, cost, etc.
(All fields are required. Enter 'NA' when not applicable.)

Product Description:
Brand Name:
Model #:
Serial #:
Size:
Color:
Quantity:
Any additional info?:

For each additional item (s), please provide us with a Complete and Detailed Description of the Damaged or Missing Merchandise. Be as specific as possible when providing merchandise descriptions, including but not limited to, product name, brand name, serial numbers, size, color, and quantity.

Please provide the replacement shipments's tracking number: *This question is required.

Please upload seven specific photos. 1 of 7:

For this first file, upload a photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).

*This question is required.

Maximum upload size of 1MB per file and a maximum of 1 file.

Note: Links will show below even if images are not uploaded. Disregard links that do not have a file type. Example: .png or .jpg

File: {{filename}} delete

Please upload seven specific photos. 2 of 7:

Upload a photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) *This question is required.Maximum upload size of 1MB per file and a maximum of 1 file.

Note: Links will show below even if images are not uploaded. Disregard links that do not have a file type. Example: .png or .jpg

File: {{filename}} delete

3 of 7:

Upload a close-up photo of the shipping label with its tracking number. *This question is required.Please zoom in enough to read the Shipment Tracking Number (Starts with 1Z).
Maximum upload size of 1MB per file and a maximum of 1 file.

Note: Links will show below even if images are not uploaded. Disregard links that do not have a file type. Example: .png or .jpg

File: {{filename}} delete

4 of 7:

Upload a close-up photo of the box manufacturer’s certificate (BMC), if available. *This question is required.The BMC is generally found on at bottom flap on the outside of the corrugated cardboard box.
(BMC sample image source: IQSdirectory.com)

Maximum upload size of 1MB per file and a maximum of 1 file

File: {{filename}} delete

5 of 7: Upload two photos. Their combined views will display all six sides of the package.
This first photo should display the top and two sides of the package.

Maximum upload size of 1MB per file and a maximum of 1 file for each. *This question is required.

File: {{filename}} delete

6 of 7:

Second of the two photos displaying all six sides of the package.
This second photo should display the bottom and the two sides of the package opposite from the first photo.

Maximum upload size of 1MB *This question is required.

File: {{filename}} delete

Please upload seven specific photos. 7 of 7:
Upload a photo of the dimensions of the box including the package height, length, and width provided in the body of the email.

Maximum upload size of 1MB and a maximum of 1 file.

Note: Links will show below even if images are not uploaded. Disregard links that do not have a file type. Example: .png or .jpg *This question is required.

File: {{filename}} delete