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2023 Claims Submission Process

Please complete our Coordination of Benefit Survey. Thank you!

Please take a few minutes to complete our survey to help us understand the root causes of these problems. Thank you for your feedback!
 
1. Please complete the below information
2. Do you submit claims with more than one insurer electronically?
3. Do you regularly check whether you are using the most up-to-date version of your practice management software?
5. Can your software create secondary claims with the primary/other insurance dollars broken out by service line?
Does your billing staff know how to submit “other insurance dollars” at the individual service line level when other insurance is primary?*


*These may be labeled in your software as loops 2300 [claim information], 2320 [other subscriber information], 2400 [service line number], or 2430 [line adjudication information].
 
6. Does your office know how to create a secondary claim with service line level dollar amounts when the primary carrier’s Explanation of Benefits is a summary or does not display a line-by-line breakdown? 
 
7. Are there any secondary billing limitations you are aware of in the tool your office uses to bill electronically?
 
8. Does your billing specialist know how to create a secondary claim with service line level dollar amounts when the primary carrier’s Explanation of Benefits does not display a line-by-line breakdown? 
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