Skip survey header

Mack Trucks Uptime Bundle | Preferences & Contacts

Please take a few minutes to provide us with your customer preferences and key contacts for Mack OneCall, GuardDog Connect, Over The Air, and ASIST so you can get maximum value for these powerful services.  (This form must be filled out by the customer or in close coordination with the customer to ensure accuracy.)
Basic Information


Who is filling out this form?
A copy of the completed form will be sent to this address. This question requires a valid email address.
Company/Fleet Details
Describe your fleet *This question is required.
Providing us with one of your 17 digit VINs helps us connect your contact info and preferences to your fleet.
Or…Feel free to upload your entire VIN list.  (MS Excel format, Max 10MB)
After you browse and open your file, wait a few seconds for it to upload.  When you see the file displayed and have the option to delete it if you made a mistake (red X), this means it has been uploaded.
 


Service ContactsTo get full value from our services we need to know who we should contact for each service and who is authorized to make certain requests and approvals.  Please provide us with these contacts below. *  Make sure to provide at least one contact for each service. (*Six contacts max.  If your company has a complex depot setup and/or needs to supply us with more than six contacts for any reason, please send an email to: DepotManagement@macktrucks.com)
 
Select which service(s) this contact is responsible for... *This question is required.
This question requires a valid email address.
Preferred Method of Contact: *This question is required.Select all that apply.


 
How would you like to be contacted for Yellow cases? *This question is required.*Yellow cases are faults that typically do not need immediate attention but can affect the overall performance of the truck.
How would you like to be contacted for Red cases? *This question is required.*Red cases are faults that typically need immediate attention to keep from going out of service.

Over The Air
Over The Air wirelessly updates your truck in less than 15 minutes, keeping it on the latest-greatest software and best parameter settings.  This service leads the industry with its ability to update the Engine, Aftertreatment, and Transmission ECU software, along with 35 possible parameter changes.  …Full optimization with minimal hassle.


When would you like us to send software updates to your truck?*Only applies to trucks equipped with Driver-Display Activation feature.

Mack OneCallMack OneCall offers 24/7 assistance anywhere in Canada and the United States. Just a phone call connects you to a member of our highly trained uptime experts who can quickly manage service, schedule repairs, and tackle any other issue that happens on the road.
 

Click on any of the below items if you would like to provide us with more detailed preferences:
Do you have any preferred vendors?
Do you have any “do not use” vendors?

Roadside Service
*This is the pre-approved dollar limit the Uptime Center is authorized to dispatch for services on your behalf. This question requires a valid currency format.

Towing
Does your company re-power / rescue trailers if a tow of the truck is needed? *This question is required.
When truck and trailer are being towed, are there any special instructions the Uptime Center should know? *This question is required.Check all that apply.

Refrigerated/Heated Trailer Repairs
 
What brand of refrigerated/heated trailer APUs do you have? *This question is required.
Space Cell BrandDo you have a National Account?
Thermo King
Carrier
Other
How does the refrigerated/heated trailer vendor get a PO for service? *This question is required.

Tire Cases *This question is required.
What is your Tire preference?
Space Cell Drive TireSteer TireTrailer Tire
Please list your preferred Tire brands for each type of tire:(Please provide 2-4 choices…  Examples: Michelin, Bridgestone, Goodyear, Yokohama, BF Goodrich, Firestone, Bandag)
(Include tire model if possible.)

 
Space Cell Drive TireSteer TireTrailer Tire
Choice 1
Choice 2
Choice 3
Choice 4
Do you have any national accounts? *This question is required.
What do you want to do with the failed tire?
  *This question is required.
How does the tire vendor get a PO and/or send invoice/DR? *This question is required.

Billing
Do you have a FleetPREFERRED account? *This question is required.(Previously known as an "MVP" account.)
If you are unsure, select no for now or reach out to the Uptime Center for the account #.
By providing this number, you are authorizing this account to be used as default payment.
Can you provide an authorization number upfront at the time of breakdown? *This question is required.The Uptime Center would use this as a PO number at the completion of the case and would be requested from one of the approving parties.