Volvo Trucks Uptime Bundle | Preferences & Contacts

Please take a few minutes to provide us with your customer preferences and key contacts for Volvo Action Service, Remote Diagnostics, Remote Programming, and ASIST so you can get maximum value for these powerful services. (This form must be filled out by the customer or in close coordination with the customer to ensure accuracy.)

Basic Information

Who is filling out this form?

First Name: *This question is required.

Last Name: *This question is required.

Phone Number: *This question is required.

Email Address: *This question is required. A copy of the completed form will be sent to this address. This question requires a valid email address.

Company/Fleet Details

Company Legal Name: *This question is required.

Street Address: *This question is required.

State: *This question is required.

City: *This question is required.

Postal/Zip Code: *This question is required.

Describe your fleet *This question is required.

Example VIN Providing us with one of your 17 digit VINs helps us connect your contact info and preferences to your fleet.

Or…Feel free to upload your entire VIN list. (MS Excel format, Max 10MB)
After you browse and open your file, wait a few seconds for it to upload. When you see the file displayed and have the option to delete it if you made a mistake (red X), this means it has been uploaded.

File: {{filename}} delete

Service ContactsTo get full value from our services we need to know who we should contact for each service and who is authorized to make certain requests and approvals. Please provide us with these contacts below. * Make sure to provide at least one contact for each service. (*Six contacts max. If your company has a complex depot setup and/or needs to supply us with more than six contacts for any reason, please send an email to: DepotManagement@volvo.com)

Select which service(s) this contact is responsible for... *This question is required.

Volvo Action Service (This contact will have the authority to approve repairs and towing.)
Remote Diagnostics (This contact will handle all Remote Diagnostic cases when faults are remotely detected.)
Remote Programming (This contact will have the authority to request remote Parameter changes.)

First Name: *This question is required.

Last Name: *This question is required.

Primary Phone: *This question is required.

Email Address: *This question is required. This question requires a valid email address.

Preferred Method of Contact: *This question is required.Select all that apply.

Email
Phone

Special Instructions:

Service Preferences

Remote Diagnostics
Harnessing the industry's most advanced telematics and real-time diagnostic system, Remote Diagnostics helps you avoid unexpected downtime by providing real-time analysis of on-board issues, alerting you immediately of issues, and leading you directly to the best and fastest resolution. *This question is required.

How would you like to be contacted for Yellow cases? *This question is required.*Yellow cases are faults that typically do not need immediate attention but can affect the overall performance of the truck.

How would you like to be contacted for Red cases? *This question is required.*Red cases are faults that typically need immediate attention to keep from going out of service.

Remote Programming
Remote Programming wirelessly updates your truck in less than 15 minutes, keeping it on the latest-greatest software and best parameter settings. This service leads the industry with its ability to update the Engine, Aftertreatment, and Transmission ECU software, along with 35 possible parameter changes. …Full optimization with minimal hassle.

When would you like us to send software updates to your truck?*Only applies to trucks equipped with Driver-Display Activation feature.

Volvo Action ServiceVolvo Action Service offers 24/7 assistance anywhere in Canada and the United States. Just a phone call connects you to a member of our highly trained uptime experts who can quickly manage service, schedule repairs, and tackle any other issue that happens on the road.

Click on any of the below items if you would like to provide us with more detailed preferences:

Refrigerated/heated trailer repairs
Tracking Volvo repairs at dealerships
Trailer tire cases
Truck tire cases
Towing of asset

Do you have any preferred vendors?

Please list them here and be sure to include the company name, address, and phone for each.
*This question is required.

Do you have any “do not use” vendors?

Please list them here and be sure to include the company name, address, and phone for each.
*This question is required.

Roadside Service

What is our pre-approved amount for road service in US dollars? *This is the pre-approved dollar limit the Uptime Center is authorized to dispatch for services on your behalf. This question requires a valid currency format.

Towing

Refrigerated/Heated Trailer Repairs

What brand of refrigerated/heated trailer APUs do you have? *This question is required.

Space Cell	Brand	Do you have a National Account?
Thermo King	Thermo King: Brand	Thermo King: Do you have a National Account?
Carrier	Carrier: Brand	Carrier: Do you have a National Account?
Other	Other: Brand	Other: Do you have a National Account?

If you selected Other, please specify:

How does the refrigerated/heated trailer vendor get a PO for service? *This question is required.

Are there any special instructions for the vendor to receive the PO?

Tire Cases *This question is required.

What is your Tire preference?

Space Cell	Drive Tire	Steer Tire	Trailer Tire
	: Drive Tire	: Steer Tire	: Trailer Tire

Please list your preferred Tire brands for each type of tire:(Please provide 2-4 choices… Examples: Michelin, Bridgestone, Goodyear, Yokohama, BF Goodrich, Firestone, Bandag)
(Include tire model if possible.)

Space Cell	Drive Tire	Steer Tire	Trailer Tire
Choice 1	Choice 1: Drive Tire	Choice 1: Steer Tire	Choice 1: Trailer Tire
Choice 2	Choice 2: Drive Tire	Choice 2: Steer Tire	Choice 2: Trailer Tire
Choice 3	Choice 3: Drive Tire	Choice 3: Steer Tire	Choice 3: Trailer Tire
Choice 4	Choice 4: Drive Tire	Choice 4: Steer Tire	Choice 4: Trailer Tire

Do you have any national accounts? *This question is required.

Please enter national tire brands and account numbers.
*This question is required.

What do you want to do with the failed tire?
*This question is required.

How does the tire vendor get a PO and/or send invoice/DR? *This question is required.

Are there any special instructions for the vendor to receive PO?

Billing

Do you have a FleetPREFERRED account? *This question is required.(Previously known as an "MVP" account.)
If you are unsure, select no for now or reach out to the Uptime Center for the account #.

What is the account #? By providing this number, you are authorizing this account to be used as default payment.

Can you provide an authorization number upfront at the time of breakdown? *This question is required.The Uptime Center would use this as a PO number at the completion of the case and would be requested from one of the approving parties.