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Nonprofit Service and Facility Needs Survey

Operating Services

The Children and Family Services Center would like to determine how we can best serve the nonprofit community and if there is a need to expand services in Mecklenburg County. We would greatly appreciate your helping us in this endeavor by completing this survey. Thank you!

1. What resources does your agency use to manage the following functions/services? *This question is required.

Space Cell	Outsource/Paid provider	Dedicated position/s on staff	Non-dedicated staff	Volunteer	N/A
Finance	Finance : Outsource/Paid provider	Finance : Dedicated position/s on staff	Finance : Non-dedicated staff	Finance : Volunteer	Finance : N/A
Human Resources	Human Resources: Outsource/Paid provider	Human Resources: Dedicated position/s on staff	Human Resources: Non-dedicated staff	Human Resources: Volunteer	Human Resources: N/A
Information Technology (IT)	Information Technology (IT): Outsource/Paid provider	Information Technology (IT): Dedicated position/s on staff	Information Technology (IT): Non-dedicated staff	Information Technology (IT): Volunteer	Information Technology (IT): N/A
Grant Writing	Grant Writing: Outsource/Paid provider	Grant Writing: Dedicated position/s on staff	Grant Writing: Non-dedicated staff	Grant Writing: Volunteer	Grant Writing: N/A
Grant Management	Grant Management: Outsource/Paid provider	Grant Management: Dedicated position/s on staff	Grant Management: Non-dedicated staff	Grant Management: Volunteer	Grant Management: N/A
Database Management	Database Management: Outsource/Paid provider	Database Management: Dedicated position/s on staff	Database Management: Non-dedicated staff	Database Management: Volunteer	Database Management: N/A
Social Media Management	Social Media Management: Outsource/Paid provider	Social Media Management: Dedicated position/s on staff	Social Media Management: Non-dedicated staff	Social Media Management: Volunteer	Social Media Management: N/A

2. For those services you are outsourcing to a paid provider or volunteer, how satisfied are you overall with this arrangement (e.g., quality of work, relationship, dependability, etc)? *This question is required.

Space Cell	Very satisfied	Satisfied	Somewhat satisfied	Dissatisfied	N/A
Finance	Finance: Very satisfied	Finance: Satisfied	Finance: Somewhat satisfied	Finance: Dissatisfied	Finance: N/A
Human Resources	Human Resources: Very satisfied	Human Resources: Satisfied	Human Resources: Somewhat satisfied	Human Resources: Dissatisfied	Human Resources: N/A
Information Technology (IT)	Information Technology (IT): Very satisfied	Information Technology (IT): Satisfied	Information Technology (IT): Somewhat satisfied	Information Technology (IT): Dissatisfied	Information Technology (IT): N/A
Grant Writing	Grant Writing: Very satisfied	Grant Writing: Satisfied	Grant Writing: Somewhat satisfied	Grant Writing: Dissatisfied	Grant Writing: N/A
Grant Management	Grant Management: Very satisfied	Grant Management: Satisfied	Grant Management: Somewhat satisfied	Grant Management: Dissatisfied	Grant Management: N/A
Database Management	Database Management: Very satisfied	Database Management: Satisfied	Database Management: Somewhat satisfied	Database Management: Dissatisfied	Database Management: N/A
Social Media Management	Social Media Management: Very satisfied	Social Media Management: Satisfied	Social Media Management: Somewhat satisfied	Social Media Management: Dissatisfied	Social Media Management: N/A

3. For those services you outsource to a paid provider, how satisfied are you with the cost to receive those services? *This question is required.

Space Cell	Very satisfied	Satisfied	Somewhat satisfied	Dissatisfied	N/A
Finance	Finance: Very satisfied	Finance: Satisfied	Finance: Somewhat satisfied	Finance: Dissatisfied	Finance: N/A
Human Resources	Human Resources: Very satisfied	Human Resources: Satisfied	Human Resources: Somewhat satisfied	Human Resources: Dissatisfied	Human Resources: N/A
Information Technology (IT)	Information Technology (IT): Very satisfied	Information Technology (IT): Satisfied	Information Technology (IT): Somewhat satisfied	Information Technology (IT): Dissatisfied	Information Technology (IT): N/A
Grant Writing	Grant Writing: Very satisfied	Grant Writing: Satisfied	Grant Writing: Somewhat satisfied	Grant Writing: Dissatisfied	Grant Writing: N/A
Grant Management	Grant Management: Very satisfied	Grant Management: Satisfied	Grant Management: Somewhat satisfied	Grant Management: Dissatisfied	Grant Management: N/A
Database Management	Database Management: Very satisfied	Database Management: Satisfied	Database Management: Somewhat satisfied	Database Management: Dissatisfied	Database Management: N/A
Social Media Management	Social Media Management: Very satisfied	Social Media Management: Satisfied	Social Media Management: Somewhat satisfied	Social Media Management: Dissatisfied	Social Media Management: N/A

4. For those services you manage in-house, would your agency benefit from having the support of an industry professional? *This question is required.

Space Cell	Yes	No	N/A
Finance	Finance: Yes	Finance: No	Finance: N/A
Human Resources	Human Resources: Yes	Human Resources: No	Human Resources: N/A
Information Technology (IT)	Information Technology (IT): Yes	Information Technology (IT): No	Information Technology (IT): N/A
Grant Writing	Grant Writing: Yes	Grant Writing: No	Grant Writing: N/A
Grant Management	Grant Management: Yes	Grant Management: No	Grant Management: N/A
Database Management	Database Management: Yes	Database Management: No	Database Management: N/A
Social Media Management	Social Media Management: Yes	Social Media Management: No	Social Media Management: N/A

5. Is your organization experiencing any challenges related to finance, HR, IT, grant writing/management or database management (resulting from a lack of in-house expertise, lack of time to dedicate, it's not currently being done, etc.)? *This question is required.

Can you elaborate on these challenges?

6. Are you interested in learning more about CFSC's Shared Services (IT, HR and Finance)? *This question is required.