PURPOSE: The Numbering Administration Oversight Working Group (NAOWG) of the North American Numbering Council (NANC) seeks aggregated input from your organization as to the yearly performance of the North American Numbering Plan Administrator (NANPA) services. Responses to the questions contained in this survey are intended to provide information relative to your satisfaction with the performance of the NANPA.
Please note that while the NANPA and Pooling organizations have been combined, the websites and systems are still separate. Therefore, this survey requests input on the performance of the North American Numbering Plan Administrator (NANPA), and not the Thousands-Block Pooling Administrator (PA) or the Routing Number Administrator (RNA). If you wish to comment on those services, please complete the PA survey and the RNA survey.
EVALUATION PERIOD: January 1, 2023 through December 31, 2023
SUBMISSION DEADLINE: 5 PM ET, March 31, 2024
QUALIFICATION: Respondents are asked to submit only one (aggregated) survey per functional entity, i.e., per service provider or per regulatory agency. If multiple surveys for an entity are received, the NAOWG will consolidate the responses so that one response per entity is counted.
SURVEY DESCRIPTION: Your satisfaction ratings will be combined with all other survey responses for each of the questions. Your comments recorded in the comment box at the end of the survey are strongly encouraged, especially if a rating of "Not Met" has been selected. Specific examples of your experiences with the NANPA will provide valuable information concerning current processes that are working well and in identifying areas where process improvements are needed.
Please complete all fields marked with an asterisk "*".
FURTHER INFORMATION: Direct all inquiries to the following NAOWG contacts:
Philip Linse Karen Riepenkroger Lara Walt
Lumen T-Mobile Public Service Commission of the
303-707-3844 913-315-8546 District of Columbia
philip.linse@lumen.com karen.s.riepenkroger@t-mobile.com 202-626-9191
lwalt@psc.dc.gov
SURVEY RESULTS: Overall survey results will be incorporated into the NANPA/PA/RNA 2023 Performance Evaluation Report and will be posted at NANC - North American Numbering Council (nanc-chair.org).
We have estimated that your response to this collection of information will take an average of 10 minutes. Our estimate includes the time to read the instructions, look through existing records, gather and maintain required data, and actually complete and review the response. If you have any comments on this estimate, or on how we can improve the collection and reduce the burden it causes you, please write the Federal Communications Commission, Office of Managing Director, AMD-PPM, Washington, DC 20554, Paperwork Reduction Act Project (3060-1307). We will also accept your PRA comments via the Internet if you send an e-mail to PRA@fcc.gov.
Please DO NOT SEND COMPLETED SURVEYS TO THIS ADDRESS. You are not required to respond to a collection of information sponsored by the Federal government, and the government may not conduct or sponsor this collection, unless it displays a currently valid OMB control number and/or we fail to provide you with this notice. This collection has been assigned an OMB control number of 3060-1307. THIS NOTICE IS REQUIRED BY THE PAPERWORK REDUCTION ACT OF 1995,
PUBLIC LAW 104-13, OCTOBER 1, 1995, 44 U.S.C. SECTION 3507.
Privacy Act Statement
Authority: The Commission is authorized to pursue this collection pursuant to the authority contained in 47 U.S.C. §§ 151, 152, 154 (i)-(j) & (o), 155, 251(e)(1) & (3), 254, 257, 301, 303, 332, 402, 1302; and 5 U.S.C. §§ 602(c) and 609(a)(3).
Purpose: The purpose of this performance satisfaction survey is to provide input for the annual performance evaluation report of the Federal Communications Commission (FCC) vendor(s) acting as administrator for telephone number management functions. These functions may be performed by one or multiple vendors under one or multiple contracts. The relevant vendor contract(s) require that the FCC and/or its designee shall develop and conduct a performance survey for the administrator. The results of this customer satisfaction survey will provide FCC with indicators regarding how well the vendor(s) are acting as administrator. At least a portion of the survey results will be incorporated into the annual performance evaluation report. The survey will collect personally identifiable information (PII) in the form of the survey respondents’ business contact information, including the name of entity representative submitting the survey. This PII needs to be collected to help monitor the accuracy of the survey, facilitate sending the respondent a copy of the survey, and allow any necessary follow-up communications with the respondent.
Routine Uses: The FCC may release information provided in this form to individuals and entities when necessary and appropriate under 5 U.S.C. § 552a(b) of the Privacy Act to: the public in FCC releases of notices or actions or when required to comply with federal laws or FCC regulations requiring public disclosure of the information contained in our records; to third parties, including individuals and businesses in the communications industry and public safety, FCC vendors and their contractors, and to other federal agencies or state, local, U.S. territorial, and Tribal government entities to administer, support, participate in, or receive information related to, FCC programs and activities; or to ensure compliance with the confidentiality and other rules regarding information sharing in the FCC’s programs and activities; to other federal agencies or to other administrative or adjudicative bodies before which the FCC is authorized to appear; to federal, state, or local law enforcement when FCC becomes aware of an indication of a violation or potential violation of a civil or criminal statute, law, regulation, or order; to Federal agencies, non-Federal entities, their employees, and agents for the purpose of detecting and preventing fraud, waste, and abuse in Federal programs; to non-federal personnel, including contractors, grantees, and volunteers who have been engaged to assist the FCC in the performance of a contract service, grant, cooperative agreement, or other activity related to this system of records and who need to have access to the records in order to perform their activity; and, to appropriate agencies, entities, and persons when the FCC suspects or has confirmed that there has been a breach of information related to this system.
A complete list of the routine uses can be found in the system of records notice associated with this collection, FCC-2, Business Contacts and Certifications, posted at https://www.fcc.gov/managing-director/privacy-transparency/privacy-act-information.
Disclosure: Responding to this survey is voluntary. However, if you do not respond, it will harm the ability of the FCC to evaluate the vendor(s) performance pursuant to their contracts and the FCC will lack the necessary information to modify the vendor(s) policies and procedures. This will, in turn, harm the FCC’s ability to meet its policy goals related to numbering.