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Feedback Survey

Etsy recently announced that we’ll be making three updates to the Star Seller program:

  • Changing the ratings criteria to a 4.8 rating average in the three-month review period. We’ve heard from you that 4 star ratings are often positive—this change makes it so they count more positively toward your eligibility for Star Seller.

  • Streamlining the Messages tool to address the pain point that additional message threads from the same buyer don’t always require a fast reply.

  • Lowering the order minimum needed to qualify for Star Seller—a change we’re making so that lower volume sellers who provide exceptional customer service can still qualify for a badge.

1. Based on what you’ve read so far, how clear or unclear are these changes?
2. For each of the updates, do you think it is a good change or a bad change to Star Seller?
Space Cell A good changeA bad changeNeither good nor badI’m not sure
Using a ratings average instead of percent of 5-star reviews
Reducing number of Message threads that require a quick response
Lowering order minimum needed for Star Seller
3. In your opinion, what is the impact of the Star Seller program on you and your shop?
4. How does the Star Seller program influence your plans to invest (e.g., time, effort, money) into your Etsy shop?
5. Lastly, please provide your Etsy shop URL and email address associated with your Etsy shop. *This question is required.
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