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2022 SSI Recurring Revenue DEEP Dive

Thank you very much for taking the time to participate in this SSI survey! To be entered into our prize drawing for the chance to win a $100 AMEX gift card, at the end of the survey please provide your contact information in the provided spaces.
1. Which of the following best describes your company? *This question is required.
3. Which region(s) does your company operate in? (select all that apply) *This question is required.
5. What is your company's TOTAL current customer accounts base? *This question is required.
6. What was your company's gross revenue in 2021 and what do you estimate it will be in 2022? *This question is required.
Space Cell Less than $100K$100K-$499K$500K-$999K$1M-$4.99M$5M-$9.99M$10M-$49M$50M-$99.99M$100M+
2021
2022
7. What is your company's average number of installations per month? *This question is required.
Space Cell Zero1-910-1920-2930-3940-4950-7475-99100-149150-199200-299300+
Residential
Commercial
Large Industrial
8. What percentage of your company's sales revenue is derived from the following types of business? (Total should add up to 100%)
Space Cell Zero1%-9%10%-19%20%-29%30%-39%40%-49%50%-59%60%-69%70%-79%80%-89%90%-100%
Access Control
Intrusion Detection
Video Surveillance/CCTV
Fire/Life Safety
Integrated Systems
Home Automation
9. Please rate the supply chain issue's impact on your company adding more RMR-based business. *This question is required.
No impactSlight impactNoticeable impactSignificant impactMajor impact
10. What percentage of your company's 1) TOTAL; 2) RESIDENTIAL; 3) COMMERCIAL / INDUSTRIAL revenue would you categorize as recurring monthly revenue (RMR)? *This question is required.
Space Cell Zero (0%)1%-5%6%-10%11%-15%16%-20%21%-30%31%-40%41%-50%51%-75%More than 75%
TOTAL
RESIDENTIAL
COMMERCIAL / INDUSTRIAL
11. What dollar amount does your company generate in recurring revenue on a monthly basis, in 1) TOTAL; 2) RESIDENTIAL; 3) COMMERCIAL/INDUSTRIAL? *This question is required.
Space Cell Less than $10K$10-25K$26-50K$51-75K$76-100K$101-200K$201-500K$501-999K$1-3M$3M+
TOTAL
RESIDENTIAL
COMMERCIAL / INDUSTRIAL
12. What is your company's estimated average RMR per account / customer for 1) TOTAL; 2) RESIDENTIAL; 3) COMMERCIAL / INDUSTRIAL? *This question is required.
Space Cell Less than $10$11-15$16-20$21-25$26-30$31-40$41-50$51-60$61-75$76-100$101-150$151-200$201-300$300+
TOTAL
RESIDENTIAL
COMMERCIAL / INDUSTRIAL
13. How many accounts does your company serve that subscribe to or include an RMR component? *This question is required.
14. What is your company's estimated current annual gross attrition percentage in RMR-based accounts? *This question is required.
Space Cell 1%-3%4%-6%7%-8%9%-10%11%-15%16%-20%21%-30%31%-40%41%-50%More than 50%
Residential
Commercial
16. Approximately how much has your company's RMR grown during the past year, and past five years? *This question is required.
Space Cell DeclinedNo growth - flat1%-5%6%-8%9%-10%11%-15%16%-20%21%-30%31%-40%41%-50%51%-75%76%-100%More than 100%
Past-year growth
5-year growth
17. Approximately what percentage share of your company's overall RMR comes from each of the following technology areas? (percentages must add to 100%; enter numbers only without percentage symbols) *This question is required.
18. Which of the following RMR-based services does your company currently offer? (check all that apply) *This question is required.
  • * This question is required.
  • * This question is required.
19. Which of the following do you believe are the strongest markets for RMR-based services? (check all that apply) *This question is required.
  • * This question is required.
  • * This question is required.
20. Which of the following are your company's leading challenges for implementing more RMR-based services? (check all that apply) *This question is required.
  • * This question is required.
21. What percentage growth do you project in 2022 for your company in terms of: 1) OVERALL BUSINESS; 2) TOTAL RMR; 3) RESIDENTIAL RMR; COMMERCIAL / INDUSTRIAL RMR? *This question is required.
Space Cell DeclineLittle growth - flat1%-3%4%-6%7%-8%9%-10%10%-15%16%-20%21%-30%31%-50%51%-75%76%-100%More than 100%
Overall business
Total RMR
Residential
Commercial / Industrial
23. Please rate each of the following security industry issues, regarding how concerned you are about each one, and its effect on your business.
Space Cell 1 (not concerned at all)2 (somewhat concerned)3 (concerned)4 (very concerned)5 (freaked out)
Technician shortage
Overall recruiting/personnel shortage
Pandemic & aftermath
General economic conditions/inflation
Procurement/supply chain
Big Tech (Amazon, Google, Apple, etc.)
Direct competition from manufacturers
Verified / No police response
Association representation
Competition from other security companies
Competition from telephone, cable and satellite TV providers
Competition from electricians
Competition from sound/video contractors
Competition from network/IT companies
Competition from DIY market
General operating/business costs
Government regulation
Lack of training
Acceptance of new technology
Manufacturer consolidation
Financing/Credit
China-supplied products/components
Cybersecurity vulnerabilities
24. Thank you very much for taking the time to participate in this survey! To be entered into our prize drawing for the chance to win a $100 AMEX gift card, please provide your contact information in the space below. (Note by doing so you are also consenting to possible follow-up by SSI's editorial team for comments on the RMR topic. Your info will not be used for any sales/marketing purposes.)
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