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Veteran Services Survey

To assist the County Veteran Services Office (VSO) in achieving our goals to serve you better, we continually look for ways to improve the quality of support and expand the services we offer. Your feedback is important to this process.

To better serve you, please complete the client survey and tell us about your experiences with our services. The survey takes just a few minutes to complete, and we will use your responses to evaluate the levels of support the VSO provides to you. Please be open and candid in your responses. The survey is voluntary, and your responses will remain confidential. Your input is important to us, and we appreciate your comments.

Thank you.

3. Please select or enter the date of your appointment: *This question is required.
Please input date in M/d/yyyy format This question requires a valid date format of MM/DD/YYYY.

calendar

4. Please let us know how much you agree with the following:

Space Cell	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
I was able to get an appointment easily.	I was able to get an appointment easily.: Strongly Agree	I was able to get an appointment easily.: Agree	I was able to get an appointment easily.: Neutral	I was able to get an appointment easily.: Disagree	I was able to get an appointment easily.: Strongly Disagree
The information provided by the staff was helpful.	The information provided by the staff was helpful.: Strongly Agree	The information provided by the staff was helpful.: Agree	The information provided by the staff was helpful.: Neutral	The information provided by the staff was helpful.: Disagree	The information provided by the staff was helpful.: Strongly Disagree
The staff was courteous during my visit.	The staff was courteous during my visit.: Strongly Agree	The staff was courteous during my visit.: Agree	The staff was courteous during my visit.: Neutral	The staff was courteous during my visit.: Disagree	The staff was courteous during my visit.: Strongly Disagree
The Veterans Claims Officer was knowledgeable.	The Veterans Claims Officer was knowledgeable.: Strongly Agree	The Veterans Claims Officer was knowledgeable.: Agree	The Veterans Claims Officer was knowledgeable.: Neutral	The Veterans Claims Officer was knowledgeable.: Disagree	The Veterans Claims Officer was knowledgeable.: Strongly Disagree
The Veterans Claims Officer understood my needs.	The Veterans Claims Officer understood my needs.: Strongly Agree	The Veterans Claims Officer understood my needs.: Agree	The Veterans Claims Officer understood my needs.: Neutral	The Veterans Claims Officer understood my needs.: Disagree	The Veterans Claims Officer understood my needs.: Strongly Disagree
My questions were answered promptly.	My questions were answered promptly.: Strongly Agree	My questions were answered promptly.: Agree	My questions were answered promptly.: Neutral	My questions were answered promptly.: Disagree	My questions were answered promptly.: Strongly Disagree
I feel satisfied with the overall quality of service I received.	I feel satisfied with the overall quality of service I received.: Strongly Agree	I feel satisfied with the overall quality of service I received.: Agree	I feel satisfied with the overall quality of service I received.: Neutral	I feel satisfied with the overall quality of service I received.: Disagree	I feel satisfied with the overall quality of service I received.: Strongly Disagree

5. What was the purpose/issue to be addressed during your appointment?

File a claim for service connected disability compensation
File a claim for non-service connected pension
File a claim for insurance or insurance proceeds
College Fee Waiver
Veteran Designation on Driver's License
File a claim for survivor benefits
Information
Other - Write In Please enter an 'other' value for this selection.

6. What was the topic of the information requested?

6. Did the Veterans Claims Officer address the purpose of your visit?

7. Based on your most recent visit, how long did you have to wait for an appointment:

8. How many times have you visited the Ventura County Veteran Services Office in the past year?

9. How did you hear about the Veteran Services Office?

Please enter an 'other' value for this selection.

10. Which Outreach Event did you attend?

10. Would you recommend the Ventura County Veteran Services Office to others?

11. Do you have any additional comments to share with us?

12. So that we may better serve you, please enter details about your visit below: *This question is required.

12. We would love to follow up with you regarding your responses. Please provide your name and phone number so we may reach you :
*This question is required.

Name
Phone Number