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Beyond War: Preparing for the Future of Service Delivery in Times of Crisis

Russia’s invasion of Ukraine has threatened the entire service delivery ecosystem. The impacts stretch beyond Ukraine, and organizations that manage outsourced service providers in bordering regions face severe service delivery disruption.

To respond to the conflict, companies are swiftly taking measures to preserve business processes and set up contingency plans.

In this survey, we will assess the actions that companies are taking to manage their outsourced suppliers due to the effects of the war and uncover forward-looking strategies firms plan to implement to mitigate risks.

About survey participation
The online survey requires 5 minutes to complete but does not require any preparation or special data collection.

Confidentiality pledge

We value your input and are committed to the confidentiality of your responses. We will use your responses only for aggregated analyses and will not disclose your answers or your identity in any form to any individual/organization or publicly.