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Beyond War: Preparing for the Future of Service Delivery in Times of Crisis

Russia’s invasion of Ukraine has threatened the entire service delivery ecosystem. The impacts stretch beyond Ukraine, and organizations that manage outsourced service providers in bordering regions face severe service delivery disruption.

To respond to the conflict, companies are swiftly taking measures to preserve business processes and set up contingency plans.

In this survey, we will assess the actions that companies are taking to manage their outsourced suppliers due to the effects of the war and uncover forward-looking strategies firms plan to implement to mitigate risks.

About survey participation
  • The online survey requires 5 minutes to complete but does not require any preparation or special data collection.
  • All information you provide will remain confidential and will be presented in aggregate form.
  • If you are unable to complete the survey in one sitting, please click the “Save and Continue” button at the top right of the survey screen. You will receive an email with a unique link to complete the survey; when you are ready to continue, click the link in the email, and the survey will resume where you left off last. Please check your junk box if the email is not in your inbox.