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Assessment of GBS Evolution Personas

Is your GBS organization evolving to create superior value?


This assessment will help you identify your GBS organization’s persona and indicate what it will take to evolve the persona to a desired future state in order to deliver higher value. This assessment does not focus on the delivery capabilities in the outsourced portion of the GBS model. The survey asks questions at two levels for both current and desired future state:
  • Overall GBS level
  • Function-level (for up to two functions of your choice)
What will you get?

We will share a personalized complimentary analysis with you within 10 days of you taking the survey. The report will include:
  • Identification of your GBS organization’s persona based on Everest Group’s GBS Evolution Personas Framework
  • Scores on 4 capabilities and 17 sub-capabilities that define GBS personas. Four dimensions critical to defining GBS personas are:
    • Vision and strategy
    • Strategic operating model
    • Service excellence
    • Talent model
  • A set of actionable recommendations to help your GBS organization evolve to the desired future state
About survey participation
  • The online survey requires 15-20 minutes to complete but does not require any preparation or special data collection.
  • All information you provide will remain confidential and will be presented in aggregate form.
  • If you are unable to complete the survey in one sitting, please click the “Save and Continue” button at the top right of the survey screen. You will receive an email with a unique link to complete the survey; when you are ready to continue, click the link in the email, and the survey will resume where you left off last. Please check your junk box if the email is not in your inbox.

Please note: “Captive,” “Global In-house Center,” “GIC,” “Global Capability Center,” “GCC,” “GBS,” “Global Business Services,” and “Shared Services Center” are interchangeable terms to describe the capabilities that may reside in lower cost (offshore) locations to deliver services supporting middle-/back-office functions.