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Resident Feedback Survey

Your partnership and feedback are valuable to us! Please help us serve you better by letting us know how we are doing by answering a few questions. Your participation is voluntary, and the responses will be confidential. Thank you for your time and feedback.

1. What services or information did you receive most recently from the Department of Health and Human Services?

2. How did you receive the services or information? Select all that apply.

Phone
In person
Email
Online, using Viewpoint Cloud
Mail
Other: Please enter an 'other' value for this selection.

3. Please tell us how much you agree or disagree with the following statements:

Space Cell	Strongly disagree	Disagree	Agree	Strongly agree
I received the services or information I needed	I received the services or information I needed : Strongly disagree	I received the services or information I needed : Disagree	I received the services or information I needed : Agree	I received the services or information I needed : Strongly agree
It was easy to find the services or information I needed	It was easy to find the services or information I needed : Strongly disagree	It was easy to find the services or information I needed : Disagree	It was easy to find the services or information I needed : Agree	It was easy to find the services or information I needed : Strongly agree
I received assistance in a timely and responsive manner	I received assistance in a timely and responsive manner : Strongly disagree	I received assistance in a timely and responsive manner : Disagree	I received assistance in a timely and responsive manner : Agree	I received assistance in a timely and responsive manner : Strongly agree
The staff understood my specific needs	The staff understood my specific needs : Strongly disagree	The staff understood my specific needs : Disagree	The staff understood my specific needs : Agree	The staff understood my specific needs : Strongly agree
I was treated with respect	I was treated with respect : Strongly disagree	I was treated with respect : Disagree	I was treated with respect : Agree	I was treated with respect : Strongly agree
I was satisfied with my overall experience	I was satisfied with my overall experience : Strongly disagree	I was satisfied with my overall experience : Disagree	I was satisfied with my overall experience : Agree	I was satisfied with my overall experience : Strongly agree

4. How user friendly is the Viewpoint Cloud system?

4. How clear were the application requirement(s)?

4. How clear were the process/timeline requirement(s)?

4. Would you recommend this system to others?

4. Please provide your feedback regarding challenges with the system, personal experience(s), and/or improvement recommendations.

4. What do we do well?

5. How can we improve?

6. Any comments?