Via this survey Eurail B.V. (hereinafter: “Eurail”) collects and processes privacy-sensitive data or personal data. Eurail deems careful handling of personal data very important. Personal data are therefore carefully processed and secured by us in accordance with the requirements for the processing of personal data laid down in European privacy legislation. 

In our processing activities, we comply with privacy law requirements. This means, among other things, that we: 

• clearly state for what purposes we process personal data, as we do in this privacy statement; 
• strive to limit the collection of personal data to those needed for legitimate purposes only; 
• first request your express consent to the processing of your personal data in cases where your consent is required; 
• implement appropriate security measures to protect your personal data, and demand the same of parties processing personal data on our instructions; 
• respect your right to request inspection of your personal data and have them corrected or deleted. 

We act as the controller in the data processing. In this privacy statement, we explain which personal data we collect and use and for what purposes. We recommend that you read this statement carefully. 

This privacy statement was most recently revised on 24 September 2020.

 

PROCESSING OF PERSONAL DATA 

By submitting the survey, you leave certain data with us, which may include personal data. We only store and use personal data that are provided directly by you or which are clearly provided to us for processing purposes. We will not use the personal data for any other purposes, unless you have given your prior consent thereto. 

You subscribed to our newsletter some time ago. We strive for sending you relevant emails that you enjoy reading. We are doing this by adjusting our newsletters to your personal needs.

To do this, we collect the following information from you in this survey:

• First name;
• Your preferences regarding the newsletter, such as topics, countries and partner offers you would like to read about;
• E-mail address;
• Your travel plans;
• Place of residence.

 

PROCESSING PURPOSES 

We process your personal data for the following purposes: 

• To send you personalised email newsletters that suit your interests.
• To provide you with the most relevant regionally-limited offers.
• To connect your survey response to your newsletter subscription. 

 

CONFIDENTIALITY & PROVISION TO THIRD PARTIES

We will handle your personal data as confidential.  
We can provide your personal data to third parties, because: 

• We have engaged them for supporting us;
• This is required for performance of an agreement we concluded with you; 
• We have legitimate interests to do so;
• We are legally obliged to do so (for example if the police demands this because of a suspicion of a crime).

 

The following third parties can process your personal data: 

• Our IT suppliers; 
• Governmental institutions (i.e. tax authorities and police). 

RETENTION PERIOD

Your data will not be stored any longer than necessary in order to achieve the purposes as named within this privacy policy, unless Eurail or any of the third-parties engaged by Eurail must observe a longer statutory retention period based on a legal obligation. 

 

YOUR RIGHTS REGARDING YOUR DATA 

As the owner of your personal data you are entitled to the ‘right to be forgotten’. Each communication by e-mail that you receive includes an option to unsubscribe.

In addition, you are entitled to the right to be informed about the status of processing of your personal data and to request its modification and rectification (in case such data is incorrect or outdated). You can send us a request for insight, inspection, rectification, restriction, modification, data portability of these data. You should send your request to privacy@eurail.com. To prevent abuse, we may ask you to provide proper proof of your identity. 


Prize draw terms and conditions

These terms and conditions (hereinafter: “Terms and Conditions”) apply to the “2 x Eurail or Interrail Global Passes" prize draw (hereinafter: “Prize Draw”). The Prize Draw is run by Eurail B.V., Leidseveer 10, 3511SB, Utrecht, the Netherlands for the purpose of promoting the Eurail and Interrail Pass. 

There will be one round of prize drawing within the Prize Draw.  

The Prize Draw can be entered by fully completing the Eurail/Interrail survey. You will have a chance to win the prize (hereinafter: “Prize”), as described in article 3, upon participation. 

By entering the Prize Draw, participants automatically accept these Terms and Conditions. 

Version: 3 / 24 September 2020 

ARTICLE 1: TERMS OF ENTRY 

Participants must be 18 years of age or older at the time they enter the Prize Draw. Participants younger than 18, are required to obtain parental consent to enter the Prize Draw and leave their personal information. 

The Prize Draw can be entered by fully completing the Eurail / Interrail survey. 

Participation in the Prize Draw is subject to entering the e-mail address and other mandatory fields in the survey and is open to all natural persons (subject to the limitations contained in this article), who complete subscribe starting from 24 September 2020 until 4 October 2020. 

Employees of Eurail. B.V. and associated companies, as well as members of their families, are excluded from participation in the Prize Draw. 

There will be no communication costs in relation to your entry of the Prize Draw. This doesn’t include your own costs of communication related to an internet subscription. 

Upon on entry of the Prize Draw the participant guarantees to have entered the information accurately, truthfully, up-to-date and in full. 

A participant can enter once per specific e-mail address. The e-mail address listed on the entry are considered to be the unique participant number for the prize draw in this Prize Draw. 

The entry commences on 24 September 2020 and ends on 4 October 2020 (hereinafter: the 'Term of Entry’). After the end date, you won’t be able to enter the prize draw. A week starts on Monday at 00:01 Central European Time (local Dutch time) and ends on Monday at 23:59 Central European Time (local Dutch time). 

ARTICLE 2: DETERMINING THE WINNER 

Eurail B.V. will determine the winner through means of a prize draw after the Term of the Prize Draw. 

The winner of the Prize will be determined through the means of a prize draw. A total of one (1) prize draws will be held throughout the Term of the Entry. The prize draw will take place on the following date: 6 October 2020 by means of prize draw tool which is able to impartially pick a winner. 

The winner of the prize draw will be informed via email within three months after the prize draw. 

Eurail B.V. will contact the winner via e-mail and is authorized to pick another winner, if he/she does not respond within 96 hours. In such a case the rights of the first-pick winner will expire. 

A Prize Booking form will be delivered to the (e-mail) address, which has been filled in by the Prize winner upon entry of the Prize Draw. 

This Prize is not redeemable for cash. 

The winner must complete the booking form with traveler and delivery information at least 21 Days prior to the first day of Pass validity, and email it to Eurail B.V. The first day of Pass validity of the Prize must be within 11 months of receiving the Prize Booking form from Eurail B.V. 

The Prize will be processed and delivered to the customer within 60 Days of receiving the correctly completed booking form. 

ARTICLE 3: THE PRIZE 

The  Prize consists of: 

2 x Interrail/Eurail Global Passes (valid for 10 travel days in 2 months, 1st class), which are valid for 11 months from the time of Booking, the maximum economic value per pass is $ 635 or  € 534. The economic value of the Prize is including value added tax. Total economic value per prize would amount to $ 1270  € 1068. 

If applicable, the winner shall be responsible to obtain travel documentation, such as a visa. 

The winner is responsible for all taxes, costs and other expenses that are not explicitly included in or connected to the Prize, and agrees that upon accepting the Prize he/she does so entirely at his/her own risk and responsibility. 

The winner is responsible for additional reservations that may be needed in some countries or trains. 

ARTICLE 4: RIGHTS EURAIL.COM B.V. 

Eurail B.V. reserves the right to disqualify participant without having to provide a reason in case it suspects the entry of being fraudulent or misconduct. 

Eurail B.V. reserves the right to disqualify an entry without having to provide a reason in case the participant breaches the rules of these Terms and Conditions or law.

Eurail B.V. has the right to reject entries that do not meet these Terms and Conditions. 

Eurail B.V. reserves the right to end or amend the Competition Prizes, definitions and any other information, or to cancel this Prize Draw at any time without prior notice. 

Eurail B.V. reserves the right to request written proof of a possible winner’s residence and age before awarding a prize. 

ARTICLE 5: PERSONAL DATA 

Eurail B.V. respects the privacy of participants. We shall ensure that all personal information is provided to us in accordance with the Dutch Data Protection law. When entering the competition, you are asked to enter your name and e-mail. The personal information is used to deliver the Prize to the winner of the Competition. Eurail B.V. may provide personal information to third parties in case this is needed to deliver the Prize. 

The Eurail’s privacy policy conditions are available at http://www.eurail.com/en/terms-conditions/privacy-and-cookie-statement 

ARTICLE 6: MAINTENANCE SERVER AND WEBSITE 

Eurail B.V. reserves the right to temporarily disable the website, or parts of it, for maintenance, changes or improvements of the site and its servers. Eurail B.V. cannot be held responsible for the negative consequences of maintenance. 

Eurail B.V. cannot be held responsible for problems with the network, computer hardware or software, or any breakdown or failure that results in the participant’s entry field or form or any other information becoming incomplete, damaged or lost. 

ARTICLE 7: COMPLAINTS 

Complaints about the Competition can be sent to Eurail B.V., using the contact information found at the end of these Terms and Conditions. 

Eurail B.V. will answer the complaint 2 working days after it has been filed. 

ARTICLE 8: OTHER PROVISIONS 

Images and description displayed in relation to the Competition only serve as an illustration, and the actual representation may be different. 

All decisions made by Eurail B.V. regarding this Competition shall be considered final; no correspondence will be entered into information about the prizes and how they are awarded. 

Eurail B.V. acts in accordance with the Dutch Code Promotional Gaming 2014 (Gedragscode Promotionele Kansspelen 2014). 

Dutch law applies to this Competition (including these Terms and Conditions). 

ARTICLE 9: CONTACT INFORMATION 

Eurail B.V. 

Leidseveer 10, 3511SB, Utrecht (The Netherlands) 

complaints@eurail.com