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Everest Group Quick Poll: Business Process Services Trends – June 2021

The outsourcing industry largely experienced excellent client satisfaction during the dramatic events of the past 12 months.  While service providers did take some initial hits to top-line revenues, they were able to maintain margin…and thus the health of the industry has been remarkably stable. Today, service providers are telling us they are busier than ever.

Now that we are mid way through 2021, we wanted to update enterprises' outsourcing intentions over the next 12 months. In this quick poll we ask three questions related to the scope and spend levels for key outsourcing functions.

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