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NEI Benefit Plans Survey

Tell Us What You Think!

Welcome to the 2021 NEI Benefit Plans Communications Survey. Thank you for taking the time to respond to our questions about the NEI Health Benefit Plan and the NEI Pension Plan. This should take no more than 10 minutes of your time. Your answers are confidential, anonymous, and will help us improve our communication with you. Questions? Please contact the Fund Office.
Demographics
First, we’d like to know a little bit about you. We’re not collecting any personally identifiable information. The answers you provide will help us create the best plan for reaching out to you in the future.
1. What’s your status with the NEI Benefit Plans? *This question is required.
3. How old are you? *This question is required.
4. Is English the primary language you speak at home? *This question is required.
Health Benefits
5. Do you discuss your health benefits with friends and family? *This question is required.
If yes, how do you think health benefits through the Health Benefit Plan compare to your friends’ and family’s plans? *This question is required.
6. In an average year, how often do you and your household use your health benefits? *This question is required.
7. When you visit the doctor, how confident are you in understanding what your health plan will cover? *This question is required.
8. Do you ever experience issues with coverage when you’re at a provider’s office? *This question is required.
9. Generally speaking, how has your experience been using Express Scripts, our prescription drug vendor? *This question is required.
10. Have you used the Express Scripts mail-order program to receive your maintenance medications? *This question is required.
11. Have you or has a member of your family used telemedicine for any medical appointments during the last year? *This question is required.
If yes, how was the experience? *This question is required.
12. You may be aware that the plan has contracted with Beacon Health Options to administer our Members Assistance Program (MAP) as well as offer a large network of mental health care and substance abuse treatment providers. Beacon also offers access to clinical facilities including hospitals, outpatient facilities, residential settings, psychiatrists, psychologists, and licensed therapists. If you’ve used any of these services, how was your experience? *This question is required.
For the following questions, please rank your response on a scale of 1 to 5, with 1 being the least positive and 5 being the most positive.
 
13. I feel the NEI Health Benefit Plan provides good health benefits. *This question is required.
 12345 
Least positiveMost positive
14. I feel the NEI Health Benefit Plan’s health benefits are affordable and a good value. *This question is required.
 12345 
Least positiveMost positive
15. I feel that if I get sick, the NEI Health Benefit Plan’s health benefits will allow me to receive the best care. *This question is required.
 12345 
Least positiveMost positive
16. I feel the NEI Health Benefit Plan makes an effort to communicate information about my health benefits regularly. *This question is required.
 12345 
Least positiveMost positive
17. I feel confident using health benefits through the NEI Health Benefit Plan. *This question is required.
 12345 
Least positiveMost positive
18. When I have questions about my health benefits, I know where to go. *This question is required.
 12345 
Least positiveMost positive
19. Compared with my friends and family who are not NEI Health Benefit Plan members, I feel that my health benefits are better than theirs. *This question is required.
 12345 
Least positiveMost positive
Pension Benefit
Now let’s talk about your pension benefit.  
 
20. What is or what do you believe will be your primary source of income in retirement? *This question is required.
21. Does the retirement benefit you earn under the NEI Pension Plan seem better or worse than retirement benefits your friends and family may receive? *This question is required.
22. Do you feel you have a good understanding of how the NEI Pension Plan works? *This question is required.
23. Do you know how to calculate your pension benefit through the NEI Pension Plan? *This question is required.
24. Do you find your annual benefit statement helpful to understanding your pension benefits? *This question is required.
Communications
Now, we’d like to ask you some questions about your benefits to understand how you learn about them, what you value, and how we can better serve you. Your candid responses will help us improve how you receive benefits information.
 
25. When it comes to your benefits through the NEI Benefit Plans, how do you learn about what’s available to you? *This question is required.
26. When you receive information about your benefits in the mail, do you: *This question is required.
27. In a typical week, how much time do you spend on the internet, either through your phone, tablet, laptop, or another device? *This question is required.
28. Do you use social media? (Ex: Facebook, Twitter, Instagram, etc.) *This question is required.
You answered "yes" to the previous question. Which platforms? Select all that apply. *This question is required.
29. Do you check your email on a regular basis? *This question is required.
You answered "yes" to the previous question. How often? *This question is required.
30. Would you like to get information from the NEI Benefit Plans about your benefits via text, email, or social media? Select all that apply. *This question is required.
31. How satisfied are you with the benefit forms available on neibenefits.org? *This question is required.
You selected "unsatisfied" to the previous question. Please select all reasons that apply. *This question is required.
  • * This question is required.
32. When you have questions about your benefits, where do you go for information? *This question is required.
33. When you need more information about your benefits, what would be most helpful to you? *This question is required.
34. Have you ever watched a video on the neibenefits.org website? *This question is required.
35. If it were offered, would you attend a training presentation on your benefits through the NEI Benefit Plans? *This question is required.
36. As part of our campaign to gather as much feedback as we can, we will be hosting several online focus groups that use a text-based moderator/respondent platform to gather opinions from NEI Benefit Fund participants. These virtual meetings will take about 45 minutes and will be scheduled during the day for retirees and after work for actives/spouses/partners. To gauge interest and determine how many groups we will need to host, please let us know if you and/or your spouse/partner would be interested in attending. Your response does not confirm your attendance. *This question is required.
Your Feedback
The next few questions are open ended. Remember, this survey is completely confidential and anonymous. The NEI Benefit Plans and the Union will receive feedback from the survey as a whole, and nothing you write here can be traced back to you.
Thank you for completing the survey. We appreciate your feedback!
Please continue to check neibenefits.org in the coming weeks for information about our virtual focus group sessions, and watch your mail for a postcard with dates, times, and information on how to register.