Refund Request

This form is to request the zingfit support team to refund a charge directly in the payment processor that cannot be refunded through your zingfit account.

1. Studio *This question is required.

2. First and Last Name *This question is required.

3. Email *This question is required. This question requires a valid email address.

4. Are you authorized to perform refunds in the zingfit system? *This question is required.

5. Customer Name (who needs the refund) *This question is required.

5. Customer Email Address *This question is required.

5. What is being refunded? *This question is required.

5. What is the exact name of the Series? *This question is required.

5. What is the exact name of the Contract? *This question is required.

5. What is the exact name of the Product? *This question is required.

5. What is the Order ID for this specific transaction? *This question is required. Click here to find the Order ID

Please note- if this is a previous contract billing cycle where the contract is still, you will need to select 'Contract History' on the active contract, then select 'Print Receipt' to see the Order ID

5. What was the date of this original transaction? *This question is required. This question requires a valid date format of MM/DD/YYYY.

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5. What is the exact amount you want refunded? *This question is required.

5. What is your reason for wanting to process this refund? *This question is required. This is for documentation purposes, no need to share all the details but more for us to have on file for this refund transaction

5. Please review the following and acknowledge below:

Refunding through stripe will not reflect a refund in your zingfit system. This means the series or contract will remain in the same status (expired or active) if the series or contract is still active, we suggest to expire this to avoid continued service, if desired.

Reporting will reflect the series, contract or merchandise as active or sold. There is no way to change this unless the studio manually expires or adjusts this inventory manually. Zingfit support cannot change your reporting to reflect this external refund.

Click here to view how to manually expire a contract or series in your system.

*This question is required.

I understand and appreciate the information