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Portfolio Strategy in Outsourcing 2021


This study looks at service provider portfolio decisions in outsourced services categories. To respond to the following questions, it may be helpful to have a simple list of service providers and spend across the activity areas your organization outsources.

If you need help responding to these questions, our analysts are available for a consultation at: or

Survey time and access

The survey should take approximately 15 minutes to complete and should not require you to search out or collate any data; please simply use your best judgment in responding to the questions.

We anticipate that you will be able to complete the survey in one sitting, but if you are unable to do so, please click the “Save and continue later” at the top right of the survey screen. You will receive an email with a unique link to finish the survey. When you are ready to continue, you can click the link, and the survey will resume where you left off. If you do not receive the email, please check your spam/junk mailbox.

Confidentiality pledge

We value your input and are committed to the confidentiality of your responses. We will only use your responses for aggregated analyses and will not disclose your answers or your identity in any form to any individual/organization or publicly.