SACC Helpline Executives 2021

We are hiring! SACC Helpline Executive.

Position: Helpline Executive
Commitment: Part-time (4 hours/day, 10am to 2pm or 2pm to 6pm, Mon to Fri), 2 year contract
Starting date: September 2021 and January 2022
Salary: S$15/hour
Citizenship: Singapore citizen/PR

Job Description

Ensuring high quality and timely response to people reaching out to SACC through calls, WhatsApp, emails, walk-ins, referrals and other platforms.
Scheduling clients with case managers, counsellors, etc. via phone, emails and/or face-to-face.
Documenting and filing confidential notes, intake forms etc.
Identifying and improving current processes, and coordinate updates of SOPs.
Supporting staff and volunteers on various projects and ad-hoc programmes as required.
Providing administrative and operational support to SACC.

Requirements

At least 1 year of work experience in a related field.
Relevant educational qualifications such as social work, counselling, psychology or related field preferred.
Must be proficient in English (verbal and written). Fluency in a second (Mandarin, Malay, or Tamil) is a bonus.
Training on trauma is a bonus.
Beneficial to have completed the four-month AWARE Helpliner Training.
In addition to passion and commitment to AWARE's mission and vision, we look for candidates who demonstrate the following:
- Excellent interpersonal, empathy and communication skills in English (verbal and written).
- Good analytical skills and commitment to confidentiality.
- Superb organisational and time management skills.
- Ability to use initiative and judgment to solve problems independently.
- Experience or interest in supporting or empowering individuals.
- Strong belief in gender equality and the values of AWARE.
- Computer savvy, proficient in Google Workspace and MS Office (word and excel).

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.

Contact Information

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Please share with us your paid work experience in this format: Duration (No. of years), Position, Company, Full-time/Part-time. Do not include internships or volunteering work.

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- 2015-Present (5 years), Manager, ABC Company, Full-time
- 2013-2015 (2 years), Senior Executive, XYZ Company, Full-time

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Please mention any internship or volunteering work in this format: Duration (No. of years), Position, Company, Commitment per week/month.

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- 2015-2016 (1 year), volunteer, ABZ organisation, 2 half-days a week.

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Are you currently seeking or have you accessed any of the AWARE support services before? If yes, please indicate the name of the service. (This is for conflict check so that your interviewer is/was not the direct service provider) *This question is required.

Have you been interviewed for any other position at AWARE before? If yes, please share the title of the position you were interviewed for. *This question is required.

Why would you like to join SACC as a Helpline Executive? *This question is required.

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Note that your references will only be contacted upon clearing our hiring process. By providing this information you consent to them being contacted and deemed to have acquired their consent to be contacted. *This question is required.

	Name	Email & Phone no.	Position and organisation
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I am above 21 years old
I confirm that I subscribe to the following values held by AWARE: We embrace diversity, and we promote understanding and acceptance of diversity. We respect the individual and the choices she makes in life, and support her when needed. We recognise the human rights of all, regardless of gender, so that everyone can realise their aspirations

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