Help Center Feedback Survey

2.  Is this your first time using Wattpad’s Help Center? *This question is required.

• Yes
• No

3. What brought you to the Help Center today? *This question is required.

• I was having trouble logging into my account.
• I had encountered a bug or technical issue.
• I had a question about a feature on Wattpad.
• I had a question or concern about safety and/or policies on Wattpad.
• I thought my story/account was banned.
• I wanted to learn about how to report violations of Wattpad guidelines.
• I had copyright questions or concerns.

What was your policies/safety question in relation to? *This question is required.

• I want to learn more about Wattpad’s Content Guidelines and Code of Conduct.
• I was looking for resources to keep myself safe on Wattpad.
• I am a parent/guardian looking for information about safety on Wattpad.
• Other - Write In (Required) Please enter an 'other' value for this selection.

What was your copyright question or concern? *This question is required.

• My content was removed due to copyright infringement.
• I want to report an infringement of my content.
• I want to report an infringement of someone else’s content.
• I want to file a counter-notice.
• I want to contact the Copyright Team directly.
• I want to want to learn more about copyright.
• Other - Write In (Required) Please enter an 'other' value for this selection.

4. How easy was it to find what you were looking for today? *This question is required.

• Very easy
• Easy
• Neither easy nor hard
• Hard
• Very hard
• I couldn’t find what I was looking for.

Why was the information hard to find? Please select all that apply. *This question is required.

• It didn't come up in the search results.
• It wasn't under the section I thought it'd be.
• The article with the information was too long or poorly organized.
• The article with the information was confusing or poorly written.
• Other - Write In (Required) Please enter an 'other' value for this selection. * This question is required.

Did you notice any incorrect or confusing information during your visit to the Help Center today? *This question is required.

• Yes
• No
• Unsure - Write In (Optional) Please enter an 'other' value for this selection.

5. Were you able to use the Help Center in your chosen language? *This question is required.

• Yes
• No

How disappointing was not being able to use the Help Center in your language? *This question is required.

• Very disappointing
• Disappointing
• Not disappointing
• Not at all disappointing