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2088 NSHS 2021 - Housing Survey


Welcome to the 2021 National Social Housing Survey
Please share your views to help us understand how satisfied you are with your housing and the services provided to you. Your feedback will be used to create a national report which will inform social housing policies and programs.

An independent research agency, Lonergan Research, is conducting this research on behalf of the Australian Institute of Health and Welfare (AIHW) and your state/territory housing authority. 

All answers are confidential. The research is carried out in compliance with the Privacy Act 1988 and the information is only used for research purposes. No information will be released in a way that would enable you or your household to be identified

For Frequently Asked Questions, click here

You will need to provide a response for EVERY question to proceed with the survey. Where exact information is not known, please give the best answer you can. This survey can be completed by any person in the household who deals with your housing organisation.

During the survey, please do not use your browser's FORWARD and BACK buttons. Instead, please always use the "Next" button below to move forward through the survey. Please click on "Save and continue later" (located at the bottom of the page) if you wish to exit and return to the survey later.
Please enter your online username and password below to enter the survey, these can be found on the letter we sent you, or on the front page of the paper surveys. Please note that the password is case sensitive.
For technical support please email or call 1800 717 645