Stripe Connect- Submit Evidence

Submit evidence
Please note that evidence must be received in advance of your deadline to ensure the zingfit team has time to submit on your behalf. For information about your deadline, please contact support@zingfit.com.

Information in the "Contact information" section ensures we can reach out with any questions. Information in the "Account information" sections helps our team ensure we are submitting the proper evidence for a given claim. The sections and questions that follow correspond to the form we will submit on your behalf -- as directly as possible and practical.

Brand & Contact Information

Please note that we may contact you with questions about your form. Any and all questions will be time sensitive in nature in light of card company deadlines.

1. Brand name *This question is required.

2. Brand website *This question is required.

3. Your name *This question is required.

4. Your title *This question is required.

5. Your email *This question is required. This question requires a valid email address.

6. Your phone number *This question is required.

7. Do you have the right to submit a dispute on this company's behalf? *This question is required.

Dispute & Account Information

8. Stripe Account Name *This question is required.

9. Stripe Account Number *This question is required.

10. Dispute Number *This question is required.

Where did this purchase take place?

Please note: this may require looking the purchase up in your Admin platform.

11. Studio Name *This question is required.

12. Address Line 1 *This question is required.

13. Address Line 2

14. City *This question is required.

15. State *This question is required.

16. Zip *This question is required.

Reason you should win your dispute

17. Why should you win this dispute? *This question is required.

Please enter an 'other' value for this selection.

Customer Details

18. Customer Email *This question is required. This question requires a valid email address.

19. Customer Name *This question is required.

20. Customer Billing Address *This question is required.

Product or Service Details

21. Details *This question is required.

22. What type of product or service is this? *This question is required.

23. Shipping Address *This question is required.

Please enter an 'other' value for this selection.

24. Tracking number and carrier *This question is required.

Please enter an 'other' value for this selection.

25. Shipping date *This question is required.

Please enter an 'other' value for this selection.

Credit or Voucher

26. Did you offer a credit or voucher? *This question is required.

Refund & Cancellation

27. Did you show the customer your refund and cancellation terms? *This question is required.

28. Please upload an image of the refund and cancellation terms shown to the customer *This question is required.

File: {{filename}} delete

Supporting Evidence

Submit accurate and relevant high-resolution documents to support you case.

You can find best practices for submitting dispute evidence here.

Recommended evidence:

Customer communication: Any written communication with your customer that is relevant to the case (e.g. emails proving the customer received the product or service, demonstrating their use or satisfaction with the product or service, dispute withdrawal letter from the customer's bank, or a rebilling statement showing the customer has been rebilled for the charge).

Receipt: Any receipt or message sent to the customer notifying them about the transaction.

Other evidence: You can upload any other relevant documents to support your case (e.g. refund policy, refund policy disclosures, or other documents relevant to your case)

28. Upload one file per recommended document (5MB maximum size total). *This question is required.

File: {{filename}} delete

29. Additional evidence (optional)

30. Please certify that you are authorized to submit evidence on behalf of the company listed.

Please certify that you understand it is not possible to submit evidence for a given chargeback more than once. *This question is required.

Clear

Signature of

Once you submit your evidence for this dispute, zingfit will submit it to Stripe, and Stripe will send it to the customer’s bank for review. The bank will make a final decision within 3 months, and we’ll be in touch if they need any more information.