Understanding customer engagement, authentication and fraud trends and best practices is crucial to retaining current customers and building upon this existing client base. To provide actionable data to regional banks for decision-making purposes, Nuance is conducting a survey of customer engagement, authentication and fraud trends and best practices.
This survey has 7 questions and will take approximately 1-2 minutes to complete. All survey responses are anonymous.
All respondents will be invited to attend a complimentary webinar announcing the survey findings, assisting decision-makers in customer service, customer experience, and fraud prevention to provide more personalized, real-time and secure experiences for banking customers.