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2021 Contact Center research

Thank you for participating in our 2021 Contact Center research study!

This survey is very brief and should take less than 2 minutes to complete. 


As a reminder, in exchange for your time, we offer to send you a copy of our report once it is complete. 


First, some information on your contact center:
1. What is your contact center size - how many agents? *This question is required.
2. Which of the following are in use in your contact center? Check all that apply: *This question is required.
3. Which selection below best describes your role? *This question is required.
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