MACN Nigeria Port Survey 2021

Introduction
Since 2012, the Maritime Anti-Corruption Network (MACN) and the Convention on Business Integrity (CBi), have been part of several initiatives to build integrity and improve the operating environment in Nigerian Ports and Terminals. Government Agencies at Ports and Terminals in Nigeria have developed Standard Operating Procedures (SOP) to guide their personnel, stakeholders and users of their services in order to reduce the risk of corruption and improve vessel and cargo clearance efficiency. This survey seeks to elicit feedback from private sector users of Nigerian ports and terminals on how well these objectives are being achieved.

Request to Take Survey
MACN is asking for your help to assess the Standard Operating Procedures (SOPs) governing clearance of vessels and cargoes across ports and terminals in Nigeria. We are asking you to help us rate the following:
a) to what the degree the SOPs are accessible and transparent to your business
b) to what the degree the SOPs are consistently applied and adhered to by government authorities in the port
c) to what the degree you can accurately assess the time and cost required to clear vessels and cargoes across ports and terminals in Nigeria.
d) if you were able to resolve challenges during vessel/cargo clearance by reporting to Nigerian Shippers Council and/or MACN/CBi.

Please note that all data will be collected anonymously via Alchemer and handled confidentially by MACN. The results of the survey will be aggregated and shared with project stakeholders, MACN members, and will be used to develop the next steps MACN should take to further improve the operating environment in Nigeria at port and terminal level.

Please contact MACN Secretariat if you have questions.

1. Which of the following categories describes your role best?

2. Our company is a member of the Maritime Anti-Corruption Network (MACN)

3. What sort of business has your company done with Nigerian Sea Ports and/or Terminals in the last 12 months?

I became aware of the roles and responsibilities of government authorities at each of Nigerian ports and terminals through (please choose all means that is appropriate)

I am aware of the Standard Operating Procedures (SOP's) published by each government authority at Nigerian Sea Ports & Terminals (Accessible via https://www.pssp.ng/sop/sop)

Please rate to what degree Standard Operating Procedures (SOPs) for vessel and/or cargo clearance were available and clear in advance of your activity over the last 12 months in the following ports and terminals:

Space Cell	SOPs were Available and Extremely Clear and Transparent	SOPs were Available and Very Clear and Transparent	SOPs were Available and Somewhat Clear and Transparent	SOPs were Not So Clear and Transparent	SOPs were not available and not at all Clear and Transparent	N/A
1. Lagos Apapa	1. Lagos Apapa: SOPs were Available and Extremely Clear and Transparent	1. Lagos Apapa: SOPs were Available and Very Clear and Transparent	1. Lagos Apapa: SOPs were Available and Somewhat Clear and Transparent	1. Lagos Apapa: SOPs were Not So Clear and Transparent	1. Lagos Apapa: SOPs were not available and not at all Clear and Transparent	1. Lagos Apapa: N/A
2. Lagos Tin Can	2. Lagos Tin Can: SOPs were Available and Extremely Clear and Transparent	2. Lagos Tin Can: SOPs were Available and Very Clear and Transparent	2. Lagos Tin Can: SOPs were Available and Somewhat Clear and Transparent	2. Lagos Tin Can: SOPs were Not So Clear and Transparent	2. Lagos Tin Can: SOPs were not available and not at all Clear and Transparent	2. Lagos Tin Can: N/A
3. Onne	3. Onne: SOPs were Available and Extremely Clear and Transparent	3. Onne: SOPs were Available and Very Clear and Transparent	3. Onne: SOPs were Available and Somewhat Clear and Transparent	3. Onne: SOPs were Not So Clear and Transparent	3. Onne: SOPs were not available and not at all Clear and Transparent	3. Onne: N/A
4. Port Harcourt	4. Port Harcourt: SOPs were Available and Extremely Clear and Transparent	4. Port Harcourt: SOPs were Available and Very Clear and Transparent	4. Port Harcourt: SOPs were Available and Somewhat Clear and Transparent	4. Port Harcourt: SOPs were Not So Clear and Transparent	4. Port Harcourt: SOPs were not available and not at all Clear and Transparent	4. Port Harcourt: N/A
5. Calabar	5. Calabar: SOPs were Available and Extremely Clear and Transparent	5. Calabar: SOPs were Available and Very Clear and Transparent	5. Calabar: SOPs were Available and Somewhat Clear and Transparent	5. Calabar: SOPs were Not So Clear and Transparent	5. Calabar: SOPs were not available and not at all Clear and Transparent	5. Calabar: N/A
6. Warri	6. Warri: SOPs were Available and Extremely Clear and Transparent	6. Warri: SOPs were Available and Very Clear and Transparent	6. Warri: SOPs were Available and Somewhat Clear and Transparent	6. Warri: SOPs were Not So Clear and Transparent	6. Warri: SOPs were not available and not at all Clear and Transparent	6. Warri: N/A
7. Bonny Terminal	7. Bonny Terminal: SOPs were Available and Extremely Clear and Transparent	7. Bonny Terminal: SOPs were Available and Very Clear and Transparent	7. Bonny Terminal: SOPs were Available and Somewhat Clear and Transparent	7. Bonny Terminal: SOPs were Not So Clear and Transparent	7. Bonny Terminal: SOPs were not available and not at all Clear and Transparent	7. Bonny Terminal: N/A
8. Forcados Terminal	8. Forcados Terminal: SOPs were Available and Extremely Clear and Transparent	8. Forcados Terminal: SOPs were Available and Very Clear and Transparent	8. Forcados Terminal: SOPs were Available and Somewhat Clear and Transparent	8. Forcados Terminal: SOPs were Not So Clear and Transparent	8. Forcados Terminal: SOPs were not available and not at all Clear and Transparent	8. Forcados Terminal: N/A
9. Tiko Terminal	9. Tiko Terminal: SOPs were Available and Extremely Clear and Transparent	9. Tiko Terminal: SOPs were Available and Very Clear and Transparent	9. Tiko Terminal: SOPs were Available and Somewhat Clear and Transparent	9. Tiko Terminal: SOPs were Not So Clear and Transparent	9. Tiko Terminal: SOPs were not available and not at all Clear and Transparent	9. Tiko Terminal: N/A
10. Brass Terminal	10. Brass Terminal: SOPs were Available and Extremely Clear and Transparent	10. Brass Terminal: SOPs were Available and Very Clear and Transparent	10. Brass Terminal: SOPs were Available and Somewhat Clear and Transparent	10. Brass Terminal: SOPs were Not So Clear and Transparent	10. Brass Terminal: SOPs were not available and not at all Clear and Transparent	10. Brass Terminal: N/A
Enter another option	Other: SOPs were Available and Extremely Clear and Transparent	Other: SOPs were Available and Very Clear and Transparent	Other: SOPs were Available and Somewhat Clear and Transparent	Other: SOPs were Not So Clear and Transparent	Other: SOPs were not available and not at all Clear and Transparent	Other: N/A

Please rate to what degree Standard Operating Procedures (SOPs) for vessel and/or cargo clearance were practiced consistently by government ports officials during clearance process over the last 12 months in the following ports and terminals:

Space Cell	SOPs were Practiced Very Consistently	SOPs were Practiced Consistently	SOPs were Practiced Somewhat Consistently	SOPs were Practiced Not So Consistently	SOPs were Practiced Not at all Consistently	N/A
1. Lagos Apapa	1. Lagos Apapa: SOPs were Practiced Very Consistently	1. Lagos Apapa: SOPs were Practiced Consistently	1. Lagos Apapa: SOPs were Practiced Somewhat Consistently	1. Lagos Apapa: SOPs were Practiced Not So Consistently	1. Lagos Apapa: SOPs were Practiced Not at all Consistently	1. Lagos Apapa: N/A
2. Lagos Tin Can	2. Lagos Tin Can: SOPs were Practiced Very Consistently	2. Lagos Tin Can: SOPs were Practiced Consistently	2. Lagos Tin Can: SOPs were Practiced Somewhat Consistently	2. Lagos Tin Can: SOPs were Practiced Not So Consistently	2. Lagos Tin Can: SOPs were Practiced Not at all Consistently	2. Lagos Tin Can: N/A
3. Onne	3. Onne: SOPs were Practiced Very Consistently	3. Onne: SOPs were Practiced Consistently	3. Onne: SOPs were Practiced Somewhat Consistently	3. Onne: SOPs were Practiced Not So Consistently	3. Onne: SOPs were Practiced Not at all Consistently	3. Onne: N/A
4. Port Harcourt	4. Port Harcourt: SOPs were Practiced Very Consistently	4. Port Harcourt: SOPs were Practiced Consistently	4. Port Harcourt: SOPs were Practiced Somewhat Consistently	4. Port Harcourt: SOPs were Practiced Not So Consistently	4. Port Harcourt: SOPs were Practiced Not at all Consistently	4. Port Harcourt: N/A
5. Calabar	5. Calabar: SOPs were Practiced Very Consistently	5. Calabar: SOPs were Practiced Consistently	5. Calabar: SOPs were Practiced Somewhat Consistently	5. Calabar: SOPs were Practiced Not So Consistently	5. Calabar: SOPs were Practiced Not at all Consistently	5. Calabar: N/A
6. Warri	6. Warri: SOPs were Practiced Very Consistently	6. Warri: SOPs were Practiced Consistently	6. Warri: SOPs were Practiced Somewhat Consistently	6. Warri: SOPs were Practiced Not So Consistently	6. Warri: SOPs were Practiced Not at all Consistently	6. Warri: N/A
7. Bonny Terminal	7. Bonny Terminal: SOPs were Practiced Very Consistently	7. Bonny Terminal: SOPs were Practiced Consistently	7. Bonny Terminal: SOPs were Practiced Somewhat Consistently	7. Bonny Terminal: SOPs were Practiced Not So Consistently	7. Bonny Terminal: SOPs were Practiced Not at all Consistently	7. Bonny Terminal: N/A
8. Forcados Terminal	8. Forcados Terminal: SOPs were Practiced Very Consistently	8. Forcados Terminal: SOPs were Practiced Consistently	8. Forcados Terminal: SOPs were Practiced Somewhat Consistently	8. Forcados Terminal: SOPs were Practiced Not So Consistently	8. Forcados Terminal: SOPs were Practiced Not at all Consistently	8. Forcados Terminal: N/A
9. Tiko Terminal	9. Tiko Terminal: SOPs were Practiced Very Consistently	9. Tiko Terminal: SOPs were Practiced Consistently	9. Tiko Terminal: SOPs were Practiced Somewhat Consistently	9. Tiko Terminal: SOPs were Practiced Not So Consistently	9. Tiko Terminal: SOPs were Practiced Not at all Consistently	9. Tiko Terminal: N/A
10. Brass Terminal	10. Brass Terminal: SOPs were Practiced Very Consistently	10. Brass Terminal: SOPs were Practiced Consistently	10. Brass Terminal: SOPs were Practiced Somewhat Consistently	10. Brass Terminal: SOPs were Practiced Not So Consistently	10. Brass Terminal: SOPs were Practiced Not at all Consistently	10. Brass Terminal: N/A
Enter another option	Other: SOPs were Practiced Very Consistently	Other: SOPs were Practiced Consistently	Other: SOPs were Practiced Somewhat Consistently	Other: SOPs were Practiced Not So Consistently	Other: SOPs were Practiced Not at all Consistently	Other: N/A

Please rate to what degree you were able to accurately forecast the time required for vessel and/or cargo clearance in advance of your activity over the last 12 months in the following ports and terminals:

Space Cell	Extremely Predictable Clearance Timelines	Very Predictable Clearance Timelines	Somewhat Predictable Clearance Timelines	Not So Predictable Clearance Timelines	Not at All Predictable Clearance Timelines	N/A
1. Lagos Apapa	1. Lagos Apapa: Extremely Predictable Clearance Timelines	1. Lagos Apapa: Very Predictable Clearance Timelines	1. Lagos Apapa: Somewhat Predictable Clearance Timelines	1. Lagos Apapa: Not So Predictable Clearance Timelines	1. Lagos Apapa: Not at All Predictable Clearance Timelines	1. Lagos Apapa: N/A
2. Lagos Tin Can	2. Lagos Tin Can: Extremely Predictable Clearance Timelines	2. Lagos Tin Can: Very Predictable Clearance Timelines	2. Lagos Tin Can: Somewhat Predictable Clearance Timelines	2. Lagos Tin Can: Not So Predictable Clearance Timelines	2. Lagos Tin Can: Not at All Predictable Clearance Timelines	2. Lagos Tin Can: N/A
3. Onne	3. Onne: Extremely Predictable Clearance Timelines	3. Onne: Very Predictable Clearance Timelines	3. Onne: Somewhat Predictable Clearance Timelines	3. Onne: Not So Predictable Clearance Timelines	3. Onne: Not at All Predictable Clearance Timelines	3. Onne: N/A
4. Port Harcourt	4. Port Harcourt: Extremely Predictable Clearance Timelines	4. Port Harcourt: Very Predictable Clearance Timelines	4. Port Harcourt: Somewhat Predictable Clearance Timelines	4. Port Harcourt: Not So Predictable Clearance Timelines	4. Port Harcourt: Not at All Predictable Clearance Timelines	4. Port Harcourt: N/A
5. Calabar	5. Calabar: Extremely Predictable Clearance Timelines	5. Calabar: Very Predictable Clearance Timelines	5. Calabar: Somewhat Predictable Clearance Timelines	5. Calabar: Not So Predictable Clearance Timelines	5. Calabar: Not at All Predictable Clearance Timelines	5. Calabar: N/A
6. Warri	6. Warri: Extremely Predictable Clearance Timelines	6. Warri: Very Predictable Clearance Timelines	6. Warri: Somewhat Predictable Clearance Timelines	6. Warri: Not So Predictable Clearance Timelines	6. Warri: Not at All Predictable Clearance Timelines	6. Warri: N/A
7. Bonny Terminal	7. Bonny Terminal: Extremely Predictable Clearance Timelines	7. Bonny Terminal: Very Predictable Clearance Timelines	7. Bonny Terminal: Somewhat Predictable Clearance Timelines	7. Bonny Terminal: Not So Predictable Clearance Timelines	7. Bonny Terminal: Not at All Predictable Clearance Timelines	7. Bonny Terminal: N/A
8. Forcados Terminal	8. Forcados Terminal: Extremely Predictable Clearance Timelines	8. Forcados Terminal: Very Predictable Clearance Timelines	8. Forcados Terminal: Somewhat Predictable Clearance Timelines	8. Forcados Terminal: Not So Predictable Clearance Timelines	8. Forcados Terminal: Not at All Predictable Clearance Timelines	8. Forcados Terminal: N/A
9. Tiko Terminal	9. Tiko Terminal: Extremely Predictable Clearance Timelines	9. Tiko Terminal: Very Predictable Clearance Timelines	9. Tiko Terminal: Somewhat Predictable Clearance Timelines	9. Tiko Terminal: Not So Predictable Clearance Timelines	9. Tiko Terminal: Not at All Predictable Clearance Timelines	9. Tiko Terminal: N/A
10. Brass Terminal	10. Brass Terminal: Extremely Predictable Clearance Timelines	10. Brass Terminal: Very Predictable Clearance Timelines	10. Brass Terminal: Somewhat Predictable Clearance Timelines	10. Brass Terminal: Not So Predictable Clearance Timelines	10. Brass Terminal: Not at All Predictable Clearance Timelines	10. Brass Terminal: N/A
Enter another option	Other: Extremely Predictable Clearance Timelines	Other: Very Predictable Clearance Timelines	Other: Somewhat Predictable Clearance Timelines	Other: Not So Predictable Clearance Timelines	Other: Not at All Predictable Clearance Timelines	Other: N/A

Please rate to what degree you were able to accurately forecast the cost for vessel and/or cargo clearance in advance of your activity over the last 12 months in the following ports and terminals:

Space Cell	Extremely Predictable Clearance Cost	Very Predictable Clearance Cost	Somewhat Predictable Clearance Cost	Not So Predictable Clearance Cost	Not at All Predictable Clearance Cost	N/A
1. Lagos Apapa	1. Lagos Apapa: Extremely Predictable Clearance Cost	1. Lagos Apapa: Very Predictable Clearance Cost	1. Lagos Apapa: Somewhat Predictable Clearance Cost	1. Lagos Apapa: Not So Predictable Clearance Cost	1. Lagos Apapa: Not at All Predictable Clearance Cost	1. Lagos Apapa: N/A
2. Lagos Tin Can	2. Lagos Tin Can: Extremely Predictable Clearance Cost	2. Lagos Tin Can: Very Predictable Clearance Cost	2. Lagos Tin Can: Somewhat Predictable Clearance Cost	2. Lagos Tin Can: Not So Predictable Clearance Cost	2. Lagos Tin Can: Not at All Predictable Clearance Cost	2. Lagos Tin Can: N/A
3. Onne	3. Onne: Extremely Predictable Clearance Cost	3. Onne: Very Predictable Clearance Cost	3. Onne: Somewhat Predictable Clearance Cost	3. Onne: Not So Predictable Clearance Cost	3. Onne: Not at All Predictable Clearance Cost	3. Onne: N/A
4. Port Harcourt	4. Port Harcourt: Extremely Predictable Clearance Cost	4. Port Harcourt: Very Predictable Clearance Cost	4. Port Harcourt: Somewhat Predictable Clearance Cost	4. Port Harcourt: Not So Predictable Clearance Cost	4. Port Harcourt: Not at All Predictable Clearance Cost	4. Port Harcourt: N/A
5. Calabar	5. Calabar: Extremely Predictable Clearance Cost	5. Calabar: Very Predictable Clearance Cost	5. Calabar: Somewhat Predictable Clearance Cost	5. Calabar: Not So Predictable Clearance Cost	5. Calabar: Not at All Predictable Clearance Cost	5. Calabar: N/A
6. Warri	6. Warri: Extremely Predictable Clearance Cost	6. Warri: Very Predictable Clearance Cost	6. Warri: Somewhat Predictable Clearance Cost	6. Warri: Not So Predictable Clearance Cost	6. Warri: Not at All Predictable Clearance Cost	6. Warri: N/A
7. Bonny Terminal	7. Bonny Terminal: Extremely Predictable Clearance Cost	7. Bonny Terminal: Very Predictable Clearance Cost	7. Bonny Terminal: Somewhat Predictable Clearance Cost	7. Bonny Terminal: Not So Predictable Clearance Cost	7. Bonny Terminal: Not at All Predictable Clearance Cost	7. Bonny Terminal: N/A
8. Forcados Terminal	8. Forcados Terminal: Extremely Predictable Clearance Cost	8. Forcados Terminal: Very Predictable Clearance Cost	8. Forcados Terminal: Somewhat Predictable Clearance Cost	8. Forcados Terminal: Not So Predictable Clearance Cost	8. Forcados Terminal: Not at All Predictable Clearance Cost	8. Forcados Terminal: N/A
9. Tiko Terminal	9. Tiko Terminal: Extremely Predictable Clearance Cost	9. Tiko Terminal: Very Predictable Clearance Cost	9. Tiko Terminal: Somewhat Predictable Clearance Cost	9. Tiko Terminal: Not So Predictable Clearance Cost	9. Tiko Terminal: Not at All Predictable Clearance Cost	9. Tiko Terminal: N/A
10. Brass Terminal	10. Brass Terminal: Extremely Predictable Clearance Cost	10. Brass Terminal: Very Predictable Clearance Cost	10. Brass Terminal: Somewhat Predictable Clearance Cost	10. Brass Terminal: Not So Predictable Clearance Cost	10. Brass Terminal: Not at All Predictable Clearance Cost	10. Brass Terminal: N/A
Enter another option	Other: Extremely Predictable Clearance Cost	Other: Very Predictable Clearance Cost	Other: Somewhat Predictable Clearance Cost	Other: Not So Predictable Clearance Cost	Other: Not at All Predictable Clearance Cost	Other: N/A

I have filed a report using the Grievance Reporting Mechanism housed by the Nigerian Shippers Council in the past 12 months (Accessible via https://www.pssp.ng/make_complaint)

The challenges I reported using the Grievance Reporting Mechanism (Accessible via https://www.pssp.ng/make_complaint) were resolved

I have filed a report using the MACN Helpdesk Portal System (PortCallAssist) in the past 12 months (Accessible via https://www.integritynigeria.org/portcallassist/index.php)

The challenges I reported using the MACN Helpdesk Portal System (PortCallAssist) (Accessible via https://www.integritynigeria.org/portcallassist/index.php) were resolved

I have filed a report using the MACN User Experience Diary in the past 12 months (Accessible via https://www.integritynigeria.org/portcallassist/mobile.php)

The challenges I reported using the MACN User Experience Diary in the past 12 months (Accessible via https://www.integritynigeria.org/portcallassist/mobile.php) were resolved

4. Please share your email if you would like to be contacted by the MACN Secretariat (Optional) This question requires a valid email address.