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Partner feedback November 2020

1. We strive to offer legendary service. How would you rate the following service elements provided by the Travel Innovation Group in 2020? *This question is required.5 - exceeds your expectations
1 - lower that you'd expect

Space Cell	5	4	3	2	1
Refund handling (including: timing of refund processing, publication of refund schedule)	Refund handling (including: timing of refund processing, publication of refund schedule): 5	Refund handling (including: timing of refund processing, publication of refund schedule): 4	Refund handling (including: timing of refund processing, publication of refund schedule): 3	Refund handling (including: timing of refund processing, publication of refund schedule): 2	Refund handling (including: timing of refund processing, publication of refund schedule): 1
Booking system enhancements (such as: disruption cancel button, revised TTL deadline reminders)	Booking system enhancements (such as: disruption cancel button, revised TTL deadline reminders): 5	Booking system enhancements (such as: disruption cancel button, revised TTL deadline reminders): 4	Booking system enhancements (such as: disruption cancel button, revised TTL deadline reminders): 3	Booking system enhancements (such as: disruption cancel button, revised TTL deadline reminders): 2	Booking system enhancements (such as: disruption cancel button, revised TTL deadline reminders): 1
Information sources (such as: airline policy email, COVID information hubs, bulletins from Managing Director Michael Edwards)	Information sources (such as: airline policy email, COVID information hubs, bulletins from Managing Director Michael Edwards): 5	Information sources (such as: airline policy email, COVID information hubs, bulletins from Managing Director Michael Edwards): 4	Information sources (such as: airline policy email, COVID information hubs, bulletins from Managing Director Michael Edwards): 3	Information sources (such as: airline policy email, COVID information hubs, bulletins from Managing Director Michael Edwards): 2	Information sources (such as: airline policy email, COVID information hubs, bulletins from Managing Director Michael Edwards): 1
Initiatives (such as: COVID-PCR testing discount and commission opportunities, booking incentives)	Initiatives (such as: COVID-PCR testing discount and commission opportunities, booking incentives): 5	Initiatives (such as: COVID-PCR testing discount and commission opportunities, booking incentives): 4	Initiatives (such as: COVID-PCR testing discount and commission opportunities, booking incentives): 3	Initiatives (such as: COVID-PCR testing discount and commission opportunities, booking incentives): 2	Initiatives (such as: COVID-PCR testing discount and commission opportunities, booking incentives): 1
Communication (such as: channels to contact us via, the speed of our response and the accuracy of handling your enquiry)	Communication (such as: channels to contact us via, the speed of our response and the accuracy of handling your enquiry): 5	Communication (such as: channels to contact us via, the speed of our response and the accuracy of handling your enquiry): 4	Communication (such as: channels to contact us via, the speed of our response and the accuracy of handling your enquiry): 3	Communication (such as: channels to contact us via, the speed of our response and the accuracy of handling your enquiry): 2	Communication (such as: channels to contact us via, the speed of our response and the accuracy of handling your enquiry): 1

2. What are your three biggest obstacles as we head in to peaks? *This question is required.

3. How can we make our partnership stronger and support you better? *This question is required. This could be about products, services, communications, functionality in our booking systems - challenge us!

4. What would you like to hear from the Partnerships team in their Newsletter Takeovers going forward? *This question is required.

5. Thanks for your thoughts! Leaving your details is helpful in the event that we want to find out more:

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