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UPS from ShipStation Form

UPS from ShipStation

Please fill out all fields below for UPS from ShipStation inquiry.
Partially filled out claim forms cannot be processed.
If there is an issue with your submitted claim form, you will be notified via email

1. Today's Date *This question is required. This question requires a valid date format of MM/DD/YYYY.

calendar

Please provide the email associated with your ShipStation account: *This question is required. (This will help us link your inquiry to your ShipStation Support ticket) This question requires a valid email address.

2. Please provide your contact name. *This question is required.

3. Please provide your contact information *This question is required.

Company Name

4. Please provide your contact information: *This question is required.

Company Phone Number

5. Please provide your contact information: *This question is required.

Email address or fax

UPS charges a fee for rerouting shipments, which will be deducted from your ShipStation balance. Do you still want to reroute this shipment? *This question is required.

Shipment Tracking Number (Starts with 1Z) *This question is required.

Please select the service used. If you do not see your service listed as an option, it is not eligible for UPS Guaranteed Service Refund. *This question is required.

Drop Off Location *This question is required.

New address *This question is required. Please provide the address that the shipment should be routed to

Please provide your complete address: *This question is required.

Please provide Consignee/Recipient Company Name: *This question is required.

Company Name

Please provide Consignee/Recipient Contact Name *This question is required.

Contact Name

Please provide Consignee/Recipient Phone Number *This question is required.

Phone Number

Please provide Consignee/Recipient Email Address *This question is required.

Email Address

Please provide consignee's/recipient's complete address: *This question is required.

Are both the contents and packaging available for inspection as they were delivered? *This question is required.

Current location of damaged package: *This question is required.

Please select repair items or replace items:

*This question is required.

Shipment/Package information: *This question is required.

Tracking Number

Shipment/Package information: *This question is required.

Package Weight

Shipment/Package information: *This question is required.

Number of Items Missing/Damaged

Cost per item *This question is required.

Shipment/Package information: *This question is required.

Invoice/Order Number

Shipment/Package information: *This question is required.

Value of Missing/Damaged Items

Complete & detailed description of the goods (model#, serial#, part#, color, size, weight): *This question is required. (size, brand, color, model number, etc.)

Did the package contain personal medical items? *This question is required.

Yes
No

Has a replacement package been shipped? *This question is required.

Please provide the replacement shipments's tracking number: *This question is required.

Do you plan on shipping a replacement package? *This question is required.

Do you have pictures of the damaged item? *This question is required.

Please upload seven specific photos.

For this first file, upload a photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).

Maximum upload size of 1MB per file and a maximum of 1 file

*This question is required.

File: {{filename}} delete

Upload a photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
Maximum upload size of 1MB per file and a maximum of 1 file *This question is required.

File: {{filename}} delete

Upload a close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).
Maximum upload size of 1MB per file and a maximum of 1 file *This question is required.

File: {{filename}} delete

Upload a close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on at bottom flap on the outside of the corrugated cardboard box.
Maximum upload size of 1MB per file and a maximum of 1 file *This question is required.

File: {{filename}} delete

Upload a two photos displaying all six sides of the package.
This first photo should display the top and two sides of the package.
Maximum upload size of 1MB per file and a maximum of 1 file for each *This question is required.

File: {{filename}} delete

Second of the two photos displaying all six sides of the package.
This second photo should display the bottom and the opposite sides of the package.
Maximum upload size of 1MB *This question is required.

File: {{filename}} delete

Upload a photo of dimensions of the box including the package height, length, and width provided in the body of the email.
Maximum upload size of 1MB *This question is required.

File: {{filename}} delete