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UPS from ShipStation Form

UPS from ShipStation

Please fill out all fields below for UPS from ShipStation inquiry.
Partially filled out claim forms cannot be processed.
If there is an issue with your submitted claim form, you will be notified via email
 
This question requires a valid date format of MM/DD/YYYY.
calendar
This email address will help us link your inquiry to your ShipStation Support ticket. This question requires a valid email address.
This may be your fax, preferred contact email, or the same email address as the one associated with your account.
UPS charges a fee to reroute shipments. That fee will be deducted from your ShipStation balance. Do you still want to reroute this shipment? *This question is required.
Please upload an invoice for this order.  *This question is required.UPS requires this invoice to process claims.
For this shipment reroute, do you want to use UPS Hold for Pickup? *This question is required.If so, UPS will hold the shipment at the nearest access point.
This name must match the name on their ID.
This question requires a valid number format.
Please provide the new address where you want to reroute the shipment.
Return to Sender: Is this your Return to Sender address? *This question is required.
Are both the contents and packaging available for inspection as they were delivered? *This question is required.

Please select your preference, to either Repair Items or Replace Items:

*This question is required.

Complete and Detailed Description of the Damaged or Missing Merchandise. Be as specific as possible when providing merchandise descriptions, including but not limited to, product name, brand name, serial numbers, size, color, and quantity.

*This question is required.Please tell us what was in this shipment. Include model#, serial#, part#, SKU,  brand, quantity, color, size, cost, etc.
Did you have additional items or merchandise in this shipment to include in your claim? 
Did the package contain personal medical items? *This question is required.
Has a replacement package been shipped? *This question is required.
Do you plan on shipping a replacement package? *This question is required.
Do you have pictures of the damaged item? *This question is required.
Please upload seven specific photos. 1 of 7: 

For this first file, upload a photo showing the damaged merchandise, inside the original box, with all of the original cushioning (This picture should show the placement of the merchandise and packaging inside the box).

Maximum upload size of 1MB per file and a maximum of 1 file

*This question is required.
2 of 7:
Upload a photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) 
Maximum upload size of 1MB per file and a maximum of 1 file *This question is required.
3 of 7:
Upload a close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).
Maximum upload size of 1MB per file and a maximum of 1 file *This question is required.
4 of 7:
Upload a close-up photo of the box manufacturer’s certificate (BMC), if available.  *This question is required.The BMC is generally found on at bottom flap on the outside of the corrugated cardboard box.
(BMC sample image source: IQSdirectory.com)


Maximum upload size of 1MB per file and a maximum of 1 file
5 of 7: 
Upload two photos. Their combined views will display all six sides of the package.

This first photo should display the top and two sides of the package.


Maximum upload size of 1MB per file and a maximum of 1 file for each. *This question is required.
6 of 7:
Second of the two photos displaying all six sides of the package.
This second photo should display the bottom and the two sides of the package opposite from the first photo.

Maximum upload size of 1MB *This question is required.
7 of 7: Upload a photo of the box dimensions, including the package height, length, and width provided in the body of the email.
Maximum upload size of 1MB *This question is required.
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