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RRC Customer Service Survey - Compact with Texans

1. What was the nature of the issue, complaint or request that made you contact the Railroad Commission of Texas for customer service? *This question is required.
2. Which office location of the Railroad Commission of Texas office did you contact for customer service? *This question is required.
3. How satisfied are you with the agency’s facilities, including your ability to access the agency, the office location,signs, and cleanliness? *This question is required.
4. How satisfied are you with agency staff, including employee courtesy, friendliness, and knowledgeability, and
whether staff members adequately identify themselves to customers by name, including the use of name plates
or tags for accountability?
*This question is required.
5. How satisfied are you with agency communications, including toll-free telephone access, the average time you
spend on hold, call transfers, access to a live person, letters, electronic mail, and any applicable text messaging
or mobile applications?
*This question is required.
6. How satisfied are you with the agency’s Internet site, including the ease of use of the site, mobile access to the
site, information on the location of the site and the agency, and information accessible through the site such as a
listing of services and programs and whom to contact for further information or to complain?
*This question is required.
7. How satisfied are you with the agency’s complaint handling process, including whether it is easy to file a
complaint and whether responses are timely?
*This question is required.
8. How satisfied are you with the agency’s ability to timely serve you, including the amount of time you wait for
service in person?
*This question is required.
9. How satisfied are you with any agency brochures or other printed information, including the accuracy of that information? *This question is required.
10. Please rate your overall satisfaction with the agency.