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Agent Desktop

Dynamic Insights: The Agent Desktop

Introduction

Enable efficient operations of agents for optimization

Agent desktop systems are designed to enable contact center agents and those who interact with customers to handle interactions efficiently and effectively. Unifying the agent desktop helps simplify and speed interactions and improve the customer experience. This brief Dynamic Insight research survey of 14 questions will provide an evaluation of your organization’s efforts and you will receive our prescriptive guidance based on your specific responses.

Are You Qualified? The survey for this market research is designed for customer and contact center professionals who are involved with the management and operations of agents. Solution providers, software vendors, consultants, academics, media and systems integrators may participate in the research, but they are not eligible for any incentives and their input will be used only if they meet the role qualifications. 

What’s In It For You? All research participants will receive immediate access to related research to support their organization’s efforts. Thank you for your participation!


Ventana Research offers a voluntary registration process that is used to collect information about you and your company demographics for our research. We use this information to build research panels and contact you about participating in future research. The option to participate in our research is voluntary and you can be removed from our list at any time. This information is also used to deliver research results back to you as complementary services for participation. Read more about our privacy policy.